Ethics 101
What is The Golden Rule?
Treat others the way you want to be treated.
Why does the automotive industry have a reputation for unethical practices?
Because of decades of unethical business practices by some businesses that continue today.
What should you do if you're uncertain about the ethics of a decision?
Ask for help from a supervisor, advisor, parent, or trusted person.
Ethical shops always provide this type of document. This document lists any work that was done.
Itemized Invoice
Tech A say that repair orders are legal documents, so they have to be filled out accurately and carefully. Tech B says that ensuring the repair order is well written, clear, and concise promotes a professional reputation.
Who is correct?
Both
If you see your co-worker doing something unethical you should stay out of it?
False
Definition: The rules of behavior based on ideas of what is morally good and bad.
The definition of ethics.
Whose reputation can be damaged by an unethical action? List 2/3.
The person who committed the act
The company where the act took place
The Entire Automotive aftermarket
What's the first question you should ask yourself when facing an ethical decision?
Is it legal?
Recommending unneeded services is known as this unethical practice.
Upselling, Misrepresentation, or Bait and Switch.
Tech A says that you shouldn't inspect a vehicle that is in for a repair unless the customer requests it.
Tech B says that ensuring the repair order is well written, clear, and concise promotes a professional reputation. Who is correct?
Tech B is correct
A person's needs and opportunities can affect their ability to be honest and have integrity.
True
True or false: Laws and ethics are the same thing?
False- Some laws may not align with personal ethics.
Saving or hiding a deductible is an example of what?
Fraud.
If you have made a decision that does not align with your ethics, you may feel this emotion.
Guilt.
Taking supplies home from the shop for personal use is considered this.
What is theft?
Tech A says that maintaining an appearance of neatness is important as it conveys to the customer the idea of careful, professional technicians.
Tech B says that a dirty and cluttered shop indicates to customers that the shop gets a lot of quality work done. Who is correct?
Tech A is correct
One unethical decision won't cause any harm.
Name at least one source from which people commonly learn personal ethics.
Parents, Friends, School, Coworkers, or respected mentors.
Repair orders and Insurance policies are examples of what kind of legal document?
A contract
What is one personal "test" you can use to judge your behavior?
"What would your mother think?" or "Would I want this on the news?"
Agreeing to hide a customer's deductible is an example of this crime?
Insurance fraud
Tech A says that one customer who has a bad experience stemming from a misdiagnosed repair due to a technician's failure to listen has more of an effect on the repair shop than several good and happy customers.
Tech B says that it is only one customer who is unhappy, and because this person paid the bill, all is well. Who is correct?
Tech A is correct
Customers tell more people about a positive experience they've had than a negative experience.
False.
7 for a good experience, 11 for a bad experience.
Why are ethical decisions sometimes described as having "shades of gray"?
Because ethical situations are often complex and are often not clearly right or wrong.
What is the "ripple effect" in the context of ethics?
The way that one unethical act can have wide-reaching negative consequences that affect many people.
What should you do after making a poor ethical decision?
Reflect, learn from it, and strive to make better choices in the future.
If an unreported mistake leads to an accident, you risk this legally?
Libality
Tech A says that routinely texting your friends or taking personal calls during work hours is generally okay with most employers.
Tech B says that being punctual means arriving early so you are ready to begin work at the appointed time. Who is correct?
Tech B
Society has no affect on someone's personal ethics.
False