AAGI Mileage Waivers
Where do you verify if an excess mileage waiver has been applied to the account?
WHAT IS END OF TERM TAB
What is the customer information screen?
WHAT IS LAAI
What state do we process manual extensions for?
WHAT IS NY
What do you have to update the deceased code field in DM to when you receive a death certificate?
WHAT IS CONFIRMED DECEASED
What is the name of the system where VOC complaints are submitted?
WHAT IS COMPLAINT TRACKING SYSTEM (CTS)
In what system do you waive Excess Mileage?
WHAT IS AF
Where do we find the Termination Process Date for a mileage waiver?
WHAT IS LANJ
How do we determine the number of extensions processed on an account?
WHAT IS COMPARE THE ORIGINAL SCHEDULED TERMINATION DATE AND THE CURRENT SCHEDULED TERMINATION DATE
What do we calculate before creating the lease agreement?
WHAT IS UPFRONT SALES TAX
What is the account type for accounts that begin with 111 or 4
WHAT IS U.S LOAN ACCOUNT NUMBER
What radio dial needs to be selected when you first enter the LALM screen?
WHAT IS INQUIRE
In what screen do we process an extension for an auto extension reject?
WHAT IS LAX3
In order to disable recurring payments in ACI the payoff balance in DM needs to be what amount?
WHAT IS $0.00
What do you enter in the desired resolution section?
WHAT IS VOC SURVEY
What message should display on top of screen once waiver is done?
WHAT IS PROCESSING COMPLETE
In what screen do we waive Excess Mileage?
WHAT IS LALM
What are 4 reasons to abandon a lease term extension?
WHAT IS CUSTOMER'S STATE IS NON-NY, MAXED OUT ON EXTENSIONS, MISSED TEMPLATE INFORMATION, LEA HAS NOT BEEN RECIEVED WITHIN REQUIRED TIME
What are the two Golden rules for emailtopia?
WHAT IS ALWAYS WORK FROM MY MESSAGES AND ALWAYS CLOSE YOUR MESSAGES
What would the complaint issue type be for a customer complaining about excess mileage charge?
WHAT IS END OF TERM
In the turn in information hyperlink, what field do we look at to ensure correct mileage waiver amount is displayed?
WHAT IS EXCESS MILES/KM PRETERM WAIVER FIELD
What is the AF command to login?
WHAT IS CESN L CGMFP@00
WHAT IS CESN
If the maturity date is more than three days away we will abandon the extension.
WHAT IS FALSE
What is the transaction code to locate a payoff in the transaction history?
WHAT IS 8084
When documenting complaint in DM, what note type is selected?
WHAT IS COMPLAINT