Hardphone
This is the first login.
What is station ID?
If a user doesn't know their login information, they should contact this person.
Who is their supervisor?
When Canvas is logged in correctly, it controls the _____ on the phone. Else, it will be out of sync with hardphone.
What is status?
Clicking the star button on a KB will add it to this list.
What is favorites?
If this device is having issues, Avaya-One X and Hardphone may not login correctly.
What is Aruba?
When One-X is logged into the Station ID, it will say this at top.
What is "registered"
This is a special type of Softphone.
What is Canvas?
This is Interapt's mascot.
What is a Raptor?
Users often call the Agent ID this.
What is extension?
This is a 7 (or 4) digit number.
What is Agent ID?
As long as a user is logged into Canvas, they do not need to touch this.
What is their hardphone (or Avaya One-X)
This is where you'll find the "hot off the press" board.
Where is Visual Task Boards?
You need to be logged into this to do anything on the phone.
What is the station?
When a users Avaya is stuck on "connecting", you should try doing this in IT4U.
What is DNS fix?
Before a user launches Canvas, the light on this must be on?
What is their headset?
What is Bomgar?
If a user is trying to login, and gets "authentication error", you should make sure they're logging in with this.
What is the 6 digit station ID?
After doing all troubleshooting, and before escalating to TTC, you should get these 3 numbers from their Avaya System Settings.
What is Station ID, Agent ID, and Server Address?
This is a dialer software required for Canvas to work.
What is Avaya Proactive Contact?
Name 2 places where you can check for an EU's Workstation ID.
What is go/wthi or IT4U