AVC
What are the main sources for identifying a credible number?
What is the credit report, lxnx, and white pages.
If the Consumer statement task is present, what is the first source we are checking for a credible number?
What is the Consumer Statement task?
What does HRFA stand for?
What is High Risk Fraud Alert?
If we have checked all sources, and the apl cannot send in a residence doc, what is our next step?
What is transfer for a BVC?
Next steps for when the apl successfully verifies their phone number but the system does NOT clear the VPN task
What is:
1. MIDA - Advanced
2. Complete AVC
When completing an outbound, what step can we disregard in the AVC process?
What is MFA Text procedure.
If there is a CS number present and the applicant does not have access to it, what are our next steps?
What is decline the application
What are our next steps if we cannot use any of the methods on the Confluence page to clear this task?
What is decline the application?
If the apl has just moved, we can ask for mortgage note so long as it is dated within ___ days of the application.
What is 30 days?
When the customer requests a code to be resent, we should wait up to __ minute(s) for them to receive it
what is 2 minutes
If an applicant doesn't have access to a credible number that we can locate, what will be the next steps?
What is add
MIDA - Advanced
Phone bill
AVPP
(Bonus 100pts, what are the requirements for the Phone bill?)
What two things are Consumer Statements typically placed on a profile for?
What is to either explain a disagreement with the outcome of a dispute or provide extra info about items on an applicant's credit report
If we have the customer add their BA with finicity to clear this task, how many deposits must we confirm?
What are 3+ deposits?
If the utility bill displays an issue date or billing date instead of a statement date, what is our next step?
What is move forward with the issue or billing date to verify the document
What happens when we manually waive the VPN task?
What is: a request for MIDA is automatically prompted
What is the first thing we check for when identifying a credible phone number?
What is the Consumer Statement task
True or False: You can complete an initial review of a customers documents for quality standards before completing CS.
What is: True
How many methods do we have to clear the HRFA task?
What is 5?
Specialists should attempt to verify the _____ address as the applicant's true address.
What is the "STD Borrower Address"?
The next step if the customer is having technical issues verifying their phone number
What is Waive Verify Phone Number condition & Complete AVC
50 pt Bonus Question:
What is our next step if we're unable to complete the AVC?
We cannot find a credible number and need to request documentation but see the app is block listed as "Suspected Impersonation." What are the next steps?
What is decline the application.
If an OB is needed for CS, we need to attempt to call the customer __ time(s).
What is 2 times
HRFA is the process to verify the apl's identity after a high risk detection was made during the ________?
What is "TransUnion Compliance Verification"?
What do we do if the apl cannot provide a valid document to verify residence and their bank will not complete a BVC
What is: request the apl add their BA through Finicity and provide a lease agreement or mortgage statement.
100 bonus pts:
If the applicant's bank is not compatible with Finicity, what do we do?
If the system automatically clears VPN, what task can we waive?
What is: AVC
50 pt bonus question:
We cannot waive the AVC for which 2 scenarios?