Systems
System that allows you to assign an infant to a adult passenger the day of the flight.
What is MIS/Airline Choice
means an item of Baggage a Customer with a Reservation has requested Avelo take custody of for a fee and for which Avelo has issued a bag claim number to the Customer.
What is a CHECKED BAG
Means an officer, employee, contractor or agent of Avelo acting in their official capacity.
What is a CREWMEMBER
What is Hold?
What is a Proper HOLD?
Provided that I give my routing and account number
What is direct deposit?
I can respond to a customer view email and make refunds in Radixx, if needed.
What is Zendesk?
Means U.S Department of Transportation
What is DOT
means any person, except Crewmembers working on the flight, who is carried or will be carried in an aircraft with the consent of Avelo and is bound by this Contract of Carriage.
What is a CUSTOMER
A customer may hear brief moments of silence but the crewmember can still be heard working by the customer.
What is a Soft Mute?
What is Time Off?
What is PTO?
May be obtained at www.aveloair.com , via Avelo mobile app or at the airport check-in counter or departure gate from Avelo no more than 24 hours before the flight.
What is a Boarding Pass?
means an item of Baggage carried on board an aircraft by a Customer for storage under a seat for which Avelo has not charged a fee or issued a bag claim number to the Customer.
What is an PERSONAL ITEM
means any child under two (2) years of age who is a Customer.
May I have permission Mr. Johnson, to place you on a brief one to two minute wait, while I work with my escalation team for your request?
What is HOLD?
What is a Proper HOLD?
when I come in to work, I should always remember to do this?
What is Time Entry?
What is Time Punch?
What is Clock in?
What is BE ON TIME!?
Scheduling system that allows crewmembers to create, view, change, modify or even cancel a customers reservation.
What is RADIXX?
a dog, regardless of breed or type, that is individually trained to do work or perform tasks for the benefit of a Qualified Individual with a Disability, including a physical, sensory, psychiatric, intellectual or other mental disability.
What is a SERVICE ANIMAL?
means a policy, term or condition set by Avelo to define how it sells and provides transportation and other services to its Customers, how it operates on a day-to-day basis, and how its Customers, Crewmembers and stakeholders will conduct themselves and be treated.
What is STANDARD
A Customer's first impression of Avelo is often over the phone
What is Phone Etiquette?
My deducation amounts, dependents, 401K and Pass Travel can be found?
What is Manage My Benefits?
What is Benefits?
Crewmembers can see assigned supervisors, team members, birthdays, work anniversary and benefits.
What is Paylocity?
If one or more ATFs are used to pay for future Reservations or Optional Services and those future Reservations or Optional Services are later cancelled by the Customer, any ATFs reissued upon cancellation will retain their original expiration dates.
Avelo will accept only Reservations booked directly with Avelo for travel on Avelo flights.
What is Reservation Accepted
Don't take it Personally
Remain Clam and Confident
Listen First
Take Notes
Stay Positives
What is De-escalating Tips?
Employees are celebrated
What is Impressions?
What is Community?