Aviation Operations Review

FBOs

100

What does 'FBO' stand for?

What is... Fixed Based Operator

200

True or false: FBOs have control over the rest of the facility ex. airport, runways, airlines

FALSE

300

Name 5 FBO services

What are...

fueling, lavatory servicing, towing, marshaling, concierge services, billing, vehicle movement, and general assisting of passengers, customers, and crews

400

What is a 'full service' FBO?  Name 3 features

What are...

Charter operations, Pilot training, Aircraft rental/sightseeing, Aerial photography, Crop dusting/application, Aerial advertising/surveying, Passenger transportation, Aircraft sales/service, Sale of aviation petroleum products, Repair/Maintenance of aircraft, Sale of aircraft parts

500

About how many FBOs are there in the US?

What is...3,000

Aviation History/Facts

100

What year was the 'Aviation Deregulation Act' and what impact did it have on the industry?

What is... 1978, it removed federal control over fares and routes for airlines which allowed them to pick and choose their marketing and space in the airlines market

200

What are two of the biggest historical events that affected general aviation?

What is...

9/11 and Fractional Aircraft Ownership (2000)

300

On an international flight, what percent of the profit comes from first class tickets?

What is... 75%

400

What are the two types of aircraft?

What are...

lighter than air

heavier than air

500

What event started the production of jet engines? What year?

What is...

World War II, 1930

Managers

100

What are 3 common managerial mistakes?

What is...

1. failure to anticipate industry trends

2. lack of priorities

3. indecisiveness and lack of systems

4. poor time management

5. poor communication skills

200

What are the three types of leadership styles

What is...

Authoritarian 

Participative

Delegative

300

Definition of management

What is... getting things done through others

400

What are the four management functions?

What are...

planning

organizing

directing/coordinating

controlling

500

Whats the other name for a delegative leader?

What is...Laissez-Faire leader

Marketing

100

What is the definition of marketing

What is... identifying customer needs, purchasing or producing goods and services to meet those needs, determining the price and place to dispense the items, and prospecting, promoting, and selling the items

200

4 Ps of marketing

What is... Product, Price, Place, Promotion

300

What are the three basic methods of pricing?

What is...

cost-based

demand-based

price-based

400

What are some things that effect the aviation industry's need to change?

What are...

New wealth / Fractional ownership

Security and Terrorism

The internet

Globalization

500

What are some reasons privately owned airports would want to pay attention to marketing trends?

What are...

Public actions needed to protect airspace

Signage to the airport on local roads as well as highway exits

Support from the business community

Name That Acronym!

100

FAA

Federal Aviation Administration

200

GA

General Aviation

300

CAA

Civil Aeronautics Authority

400

GARA

General Aviation Revitalization Act (1994)

500

GAMA

General Aviation Manufacturers Association