Pool Rules
The minimum height a rider must be in order to use the slides.
What is 48"?
The times we rotate.
What is:
- the 15
- the 35
- the 55
Treatment for a bloody nose.
What is pinch the bridge of the nose and have the guest tip their head forward with a tissue to catch the blood.
Where you may dispose of food in the guard office.
What is the trash can only?
The word we should avoid saying to guests if possible.
What is no?
The minimum age a child must be in order to enter the facility without an adult.
What is 15?
A 15 year old may accompany ages 14 and younger.
What you are doing before you get to and after you leave the stand.
What is a proactive scan?
will also take: what is checking the water
What we do when we, as team members, get injured.
What is:
- Notify MOD
- Document injury with the number to call
- If needed and recommended seek treatment elsewhere and identify it as workers comp without giving insurance information
The date that all RTO's must be submitted by for the following month in order to be approved.
What is the 15th?
What you do when a guest approaches you with questions or starts talking to you while on stand. (will accept two tactics).
What is:
- quickly answer their question while remaining focused on the water
- Remind them that you must stay focused and point them in the direction of someone who is down
- Signal for the MOD
- Give them the approximate time you will be free from watching the water and available to answer questions
Three examples of diving board rules.
What is:
- No double bounces
- No backwards motion towards the board
- Cannot linger in diving well
- Must wait to enter the water until previous guest has exited
- One person at a time
- No googles or lifejackets
The lanes guarded during lap swim.
What is 1-8?
Where we document injuries, incidents, and chem checks.
What is HyroApps?
What you do when you cannot work a shift.
What is:
- Drop the shift and find coverage
- Reach out to other staff for coverage
- Reach out to your MOD if you still cannot find coverage 3 days before the shift
How to address a guest who is using excessive profanity.
What is remind them we are in a family friendly facility and kindly ask them to not use profanity? If it does not improve after the reminder alert the MOD so they may address it.
The ways the water walk may be crossed.
What is the using the logs and rope or doing monkey bars only across?
The number of times the zone is transferred when rotating out a chair position.
What is three?
Instances when we would call 911 during for medical emergencies (3 examples).
What is:
- Going unresponsive
- Bleeding is severe and persists past 10 minutes of intervention
- LOC's decrease or do not improve after 10 minutes
- Breathing emergency
- Allergic reaction
- CPR or rescue breathing needed
- Chest Pain
- Symptoms of a stroke
- Spinal injury
The hours that you can text the members of the management team.
What is during business hours?
- When they are working is preferred, if it is regarding a future shift reach out to the MOD who is on that shift so they are aware
- If they are off, between 8am-9pm, unless it is an emergency, is about a shift that is less than 8 hours away, or a 5am shift
The distance guideline for greeting an approaching guest.
What is:
20ft- wave
10ft- smile
5ft- greet
Things that are prohibited at the Avondale Aquatics Center. (at least 3)
What is:
- Alcohol without a permit
- Drugs
-Weapons
- Glass Containers
- Party Decorations
- Water Balloons
- Grills
- Cigarettes, vapes, and e- cigarettes
The two things you must say when transferring the zone.
What is:
The bottom is clear
I have the zone
What is indicated when the chest does not rise for two breaths during CPR after re-tilting and re-sealing. Include the differences to CPR that will be needed and when you would transition back into normal CPR
What is a blocked airway?
- Switch into a compression rate of 30 for children and infants
- 30, check, two breaths
- when the chest rises again during breaths transition back into normal CPR
How to write an email and what you should include. (draw it)
What is:
Subject: (put what the email is regarding, Ex: RTO June 4th-14th)
Body of the email:
Greeting of some kind,
What you need to discuss with us and or questions you have.
Thank you,
Signature
Techniques for de-escalation with an angry guest.
What is:
- Do not get too close or touch them, remain calm and make sure your body language is relaxed.
- Try and move them away from the situation by asking them if they would like to move to a different area so they feel like they are in control
- Listen to their concerns and frustrations and let them fully vent before interrupting or speaking
- Reflect back to them what they have said so they feel heard and understood
- Give them options on what they can do to move forward and come to a resolution that doesn't feel unfair to them.