The name of this denial letter sent to a customer that has bad debt and is unable to pay at the time they call to start service.
What is Past Due Debt Letter.
100
The name of the safety program currently being facilitated at the CSC.
What is SafeStart?
100
Required if a premise has been shut off for non payment of sewer and a new customer is calling to start service.
What is a sewer release?
100
The name of the quick link that contains the KY customer advocate phone number.
What is State Specific Info.
100
We do not accept these for Reconnection of Sewer. Please refer customer to the Sewer Authority.
What is a medical certificate?
200
This letter is sent to a customer if the Delinquency Check identifies an issue with the premise and Lexis Nexis results are denied.
What is a Positive ID Required Letter?
200
As an employee, you are required to display this at all times.
What is your employee badge?
200
The minimum amount required for an upfront payment for our Indiana customers.
What is a $10 or 10% whichever is less?
200
The number of days a medical certificate is valid.
What is 30?
200
The name of the last service order worked when a sewer release must be obtained to restart service.
What is a DMS service order?
300
Customer's can expect to be place on this when a Medical Certificate has been submitted.
What is a medical installment plan.
300
There are 4 states that are often associated with an injury. Name all four.
What are Rushing, Frustration, Fatigue and Complacency?
300
The amount of time we have to restore service after a customer has paid to restore service after a disconnect for non payment.
What is 1 business day?
300
The Lexington office is the only office that has one of these, but be warned, payments placed here will take up to 3 days to post.
What is a drop box?
300
These do not need to be verified in Tennessee
What is their receipts?
400
A customer will receive one of these if they default on an Installment Plan.
What is a reinstatement letter?
400
The name of the video aimed at 2 to 8 years olds to make them aware of safety.
What is Boo Boo Bandits
400
This charge helps accelerate the replacement of certain types of aging water infrastructure, which need to be upgraded to meet water service requirements and/or service standards.
What is DSIC?
400
Kentucky customers are not permitted this type of an adjustment, which also happens to be the number #1 cause of high bills, when leaks are identified.
What is a toilet?
400
This State is also identified as TN American Water
What is Georgia?
500
The percentage a low income customer must agree to pay upfront to be placed on an Installment Plan.
What is 20%?
500
The 4 critical errors that increase the risk of injury.
What is Eyes not on Task; Mind not on Task, Being in the Line of Fire and Loss of Balance, Traction or Grip?
500
No reconnection of service after disconnection for non payment will be performed after regular business hours, starting and ending on these days of the week.
What is Monday and Thursday?
500
The activation fee charge in Ky is this.
What is $28.
500
Garden meters are separate meters used exclusively for outdoor water needs. This additional meter is indicated by these five letters following the premise address.