Awareness
What are the top 3 shrink departments in your store?
Answers vary by store
What is the hotline and how can you make a report with it?
A resource associates can utilize to report dishonest associate activity anonymously or directly. The website, QR code in the breakroom, calling on the phone number or clicking from WorkJam app.
What does G.R.E.A.T. stand for?
Greet, Reward, Execute, Ask, and Thank
What tools do we have available to keep ourselves safe?
Policies and Procedures
Safety Goggles, Safety Gloves and Vests
Spill Kits and each other! Team lift, ask questions, etc.
What areas in the backroom should never be blocked or contain merchandise/debris?
The yellow line, all emergency exits, the first aid kit, the fire extinguisher, and the roof hatch.
What are the 3 B's and what are the topics for this month?
Answers Vary by month… Check mood media for updates!
What should I do when I recognize suspicious behavior from a shopper?
Provide that customer and all customers in the surrounding area great customer service! You will never get in trouble for treating a shoplifter like a Customer!
What is BOB and LISA?
Bottom of the Basket
Look Inside Always
How can we reward good safety and damage prevention practices?
With our STAR/START cards giving associates the opportunity to win prizes and learn additional tips along the way!
What departments do we EAS tag and what are the price points we tag for each department?
Refer to update EAS tag chart
Name some ways we prevent shrink?
Making sure every item has its original ticket, EAS tagging, coding, minimizing damages, providing great customer service, etc
What is the reward if the tip results a dishonest associate termination? What happens if numerous associates call the tipline on the same associate?
Up to $1000. The prize is split evenly amongst the callers.
What is an RIL and what is it used for?
A return item lookup, the application is designed to verify merchandise when certain returns are being completed. It helps ensure that customers are returning the correct merchandise.
What are some ways store damages can occur?
Associates mis-handling items during processing and merchandising and associates finding damage when working on sales floor or during recovery and items accidentally breaking anywhere in the store
How can we prevent damages on merchandise coming off the truck and being place on the line?
Ensuring that we are careful placing the merchandise on the line, the arrows on the merchandise are facing upward, not stacking merchandise on the line, and sorting it to the right line.
How can ticketing cause shrink?
Ticketing impacts our inventory, markdown process and customer service. At the register, creating a ticket increases the time it takes to complete a purchase. If we have to generate a ticket, we increase the potential of under-pricing or over-pricing the merchandise. When items have an incorrect ticket, they can miss their markdown cycle which means an item can go longer without being sold.
What should I do if I see a customer take a cart full of merchandise?
Partner with management immediately and give them any details you may have on what you witnessed. Do not follow the subjects, go outside, try to stop them, etc. Safety is our number one priority!
What are the 7 steps of the perfect price check?
Identify item without a ticket, call for a price-check, determine the department, search for a matching/similar item, call for MOD or Coordinator support if needed, notify the cashier and customer of the price, and Make and attach the ticket.
Who can associates talk to if they have any questions or concerns about safety in your store?
Shrink mentor, member of management, member of loss prevention, and safety committee members!
How tall can we stack boxes on the floor in the back?
5 Feet Tall
What can be reported through the tipline?
Dishonest associate behaviors which include: cash theft, under-ringing merchandise, free-bagging of merchandise, gift card fraud, discount abuse, refund fraud and more! Associates can also report procedural abuse, which could contribute to shrink and bottom line profitability.
What is the scanning sequence?
Scan, Wrap, Bag
What departments do we code? What is the price point for coding in those departments? Where should we code this merchandise?
Mirrors/Wall Decor $29.99 and up
Furniture: all price points
Small coding, not visible where the customer can see it or it will be in the way when the customer places the merchandise in their home