Emotional IQ
This competency is a key success factor in sales, customer service, and collaborative problem solving
What is Emotional Intelligence
A customized approach to the sales call and buying process that creates continuous awareness for both you and our customer
What is Awareness Selling
The process of Removing Obstacles and Presenting our Mill Creek WHY message
What is the Sales Call Process
93% of Sales Pro's say that this factor is the number one buying factor for buyers
What is Price
In this year, Mill Creek was founded in Tulsa, Oklahoma
What is 1934
The thoughts, feelings, and experiences that happen asa result of your interactions with others (customers, co-workers, etc.)
What is Relational Space
At Mill Creek, we are a group of people focused on Honesty, Integrity and a Passion to Excel. We believe Action Changes Everything. This unique attitude is one of the most important contributors to our success and the satisfaction of the customers we serve
What is our Mill Creek WHY
In this phase of the Sales Call Process, you have to take on the roll as the idiot in the room
What is Probe & Reveal
These buying factors were represented by 84% of builders as the top two buying factors
What are 1. Company and 2. Sales Pro
Studies show that most builders require what number of sales calls or meetings before they will consider making a change
What is seven
This element of Emotional IQ refers to the ability to see yourself honestly; The ability to be aware of your own emotions/thoughts and how they influence your behavior towards others.
What is Self-Awareness
The Process that values Emotional IQ, Understanding our Mill Creek Why, The Sales Call Process, The Buying Process and Building Rapport
What is the Awareness Selling Process
As you establish the correctness and get the customer to work through solutions with you
What is Confirm and Collaborate
These three factors are typically secondary to the Company and Sales Pro.
What are Product, Time to Buy and Price
This virtue is gained when the customer see consistency in the selling and buying relationship
What is Trust
This element of Emotional IQ refers to the ability to identify with or understand the wants, needs, and viewpoints of those around you
What is Empathy
This element of the Awareness Selling Process supports a structure that provides overall greater awareness
What is the Sales Call Process
Most sales pro's fall short of this fifth step in the Selling Process.
What is Closing and Secure
What is Price
Instead of Starting With Why, most companies and sales pro's start with
What is What and How
Identifying your values, pulling feedback from others, practicing Mindfulness, and engaging in community service are all examples of this.
What is Boosting your Emotional Intelligence.
The idea that our customers buy from us because of what we understand about their business, not just because of what we sell and how much we sell it for
What is Building Customer Awareness
The reality that you have to link up your sales calls so you don't have to start over every time you meet with the customer.
This element in the Selling and Buying process will always carry more weight than price
What is Perceived Value
The act of acquire new business, grow existing business and maintain all of our business
What is the Assurance Objective