QFC
is required for all AWC claims during initial review even if customer contact is not needed.
What is QFC template
A tool that can be accessed via SCPs to assist with assessing water levels , damage etc.
What is Auto Hurricane and Flood Reference Manual?
Hail
What is comp 396
An estimate written after the Original estimate
What is Supplement?
Required verbiage to be read(explained) to insureds prior to setting up repairs, state specific.
What is ADSP?
COL for Flood
What is Comp 394?
Comprehensive Miscellaneous
What is comp 390
used to determine available inspection options based upon where the customer wants vehicle inspected or repaired.
What is CRL or Claims Resource Locator?
a tool that can be used to assist with the flow of the call.
What is QFC Call Driver ?
is required for all AWC flood and water intrusion claims.
What is File Note Template – 92 – Flood/Water Damage
Flood
What is comp 394
Should be indicated in QFC template.
What is DTP??
Insured indicates past claim where repairs have yet to be completed.
What is prior related damage?
Flooded over the passenger and/or trunk compartment floor mats but water has not reached the seat cushions.
What is Flood Level 2?
Windshield replacement only
What is comp 342
Select Service estimate has been written and received by State Farm and customer wants to change shops to a non-Program repair facility
What is add NPS and issue CS?
Must be checked off in ECS once voice contact is made with insured .
What is.. Update the Contact field to "Yes."
Flooded to the extent that water is into the main instrument panel.
What is Flood Level 4?
Earthquake, explosion, water damage not related to flood/rising water
What is comp 397
no activity from customer or all handling completed to furthest point.
What is close claim?