MOP Locations
What chapter is this located at:
UCSC Caller/Chatter Identity Verification
MOP Ch 1- Customer Service
You should use this to send any MON issues
Monetary Referral
Required for any request beyond two weeks for a backdate
What Fact Finding Form & UC-169VC?
Claimants are not required to repay this type of OVP. However, recovery of the OVP may be made using a deduction from future benefits during the benefit year when the OVP was paid and the three-year period immediately following the end of that benefit year.
Non-Fault OVP
Can you talk to someone other than the claimant about the claim?
What is Yes, with claimant's permission and after verifying claimant?
You can find information about OnBase in this chapter
MOP Ch 22- Payments and Treasury
Number of times a calendar week can count as a credit week
What is ONCE?
Where do you go to request and approve a timely backdate (possible two answers)
What is Monetary or Non-Mon Tab?
What is the percentage % that individuals who knowingly make false statements or fail to provide material facts to receive or increase their benefits must pay as a penalty.
15 percent (15%)
We don't talk about it with claimants
(We don't talk about Bruno)
Treasury Offset Program - TOP
In what chapter can you find instructions to initiate a wage protest?
MOP Ch 7- Wage Investigations
What information do you need if the claimant states they're not a US citizen?
Card number, expiration date, and alien/USCIS number
What do you do if you have a timely backdate and an open issue on the claim?
What is send supervisor an email to assign to an examiner?
What is the name of an Out of state OVP?
Interstate Reciprocal Overpayment Recovery Arrangement (IRORA)
Number of Fact-Finding Forms needed for a Voluntary Quit to Accept Work?
What is three?
1) Claimant
2) Separating Employer
3) New Employer
Where do you find Change in Status information?
MOP Ch 36- Able and Available
The SF-50 form is needed from the claimant when building this type of claim
UCFE claim- Federal Employees. MOP Ch 14
What to look for before approving a timely request
What is the recoupment period for a Non-Fault OVP?
3 years from the BYE date of the overpaid claim
Where do you find the BENMOD Issue Code Resolutions
What is MOP Chapter 27?
Where do you find the FRAUD FLOW CHART?
MOP Ch 57
Difference between an Inbound Request and an Outbound Request
Inbound Request (Transfer State) – The state that is sending wages to another state.
Outbound Request (Pay State) – The state that is requesting wages for the CWC claim (where the claimant wants to file).
The backdate chapter number in the MOP
What is 38?
If the claimant has a Fault and a Non-Fault OVP, which one do we recoup first?
Fault
Name Three times 6X is needed on a claim
What is to qualify for an initial claim, to purge an ineligible determination, and to qualify for a new claim in a subsequent benefit year?