Brands
A jewelry brand known for its handmade, beach-inspired bracelets and social causes.
Pura Vida
OM of Pendulum
Full name of the OM = 2x points!
OM Chen/Chenelyn Betarmos
Got questions about your payslip or deductions? This team handles all the numbers.
Payroll
What does STAR stands for?
Situation, Task, Action, Result
The “CX” in Awesome CX stands for this.
Customer Experience
This brand delivers ultra-soft, fun-patterned underwear with a monthly subscription model.
MeUndies
OM of Ipsy and MeUndies
Full name of the OM = 2x points!
OM Kaloy/Carlo Adona
They’re the first team you meet when you join and the ones who make sure you’re ready to go live.
Training and Development
This is the average amount of time a CSR takes to respond to customer messages or chats.
Average Response Time (ART)
Awesome CX was formerly known by this name.
Awesome OS
A membership-based online market offering organic and sustainable groceries.
Thrive Market
OM of OtOLawn
Full name of the OM = 2x points!
OM Khem/Nino Ganap
From office maintenance to making sure your work environment is safe and clean—this team does it all.
Facilities
This refers to the time a CSR spends working on tasks related to a customer interaction after the call or chat has ended.
After-Call Work (ACW)
This annual event celebrates the hard work of CX professionals.
Customer Service Week
Known for stylish luggage and travel accessories designed for modern explorers.
Calpak
OM of Gannett
Full name of the OM = 2x points!
OM Joel/Joel Axalan
When systems crash or tools stop responding, this department saves the day.
IT
This metric measures the percentage of calls resolved during the first interaction without any follow-up.
First Call Resolution (FCR)
Awesome CX is part of this larger company group.
Transcom
Offers high-quality, stylish baby furniture and nursery essentials.
Million Dollar Baby
OM of Thrive Market
Full name of the OM = 2x points!
OM Ram/Ramfel Mamaril
This department serves as the bridge between our company and the brands we support.
Client Relations
This type of communication involves answering customer questions or providing support via email.
Email Support
Current CEO of ACX
Jim Mitchell