Acronyms
POD
What is Proof of Delivery?
This site gives us the most detailed information about routes, shipments and their drivers from any date and any filter.
What is the Dispatch App?
This is where you leave notes regarding a route/driver.
What is an assignment note?
When route scanning, what message are we typically sending out to drivers when they have not delivered in over 30 minutes?
What is the OTD reminder?
This site is where we take inbound calls, make outbound call and transfer calls.
What is ZendeskTalk?
IC
What is Independent Contractor?
This tab is where all in-app communication with all drivers occur.
What is Messenger?
This is where you leave notes for a specific stop/package.
What is a shipment note?
When a driver cannot scan or deliver a package due to a location restraint, what can you do to fix this?
What is disabling the geofence?
You always do this at the end of EVERY call.
What is setting a disposition?
DSP
What is a Delivery Service Provider?
We route scan these sections.
What is Inactive, and At Risk?
We send drivers this email when they inquire about their account, Branch payments, or any onboarding questions (background checks, tax questions)
What is drivers@gojitsu.com?
When a driver says they cannot continue delivering for whatever reason, what would we usually ask in response to this?
What is "do you need a rescue?"
You must say this greeting in the beginning of every call.
Hello, thank you for calling Jitsu. This call is being monitored and recorded for quality and training purposes, my name is ____. How can I help you?
OOCC
What is Out of Cold Chain?
We ask these departments questions about specific packages or routes. We also assist them with reaching out to drivers and sending out messages.
Who is the warehouse/OB/transportation team?
We partner with these drivers directly to deliver our packages. As long as they abide by Jitsu's TOS, they will be in good standing.
What is a IC?
This is the first step we do when a driver says they are missing a package.
What is ask the warehouse?
When speaking to a driver, this is what you ask for in order to pull up their account.
What is their Driver ID?
SOP
What is a Standard Operating Procedure?
What is it called when a packages' address is not recognized by any of the mapping systems we use?
What is a Geocode failed package?
These drivers are contracted through different companies that we partner with to deliver our packages. Rules can be more strict as far as making deliveries.
What is a DSP?
We should never do this for a driver. They should do it themselves through the app or unbook their ticket and rebook it. We can also notify the warehouse of this change but it down not guarantee it will happen.
What is setting/updating their ETA?
Before transferring a call to anyone, you must do this.
What is a warm transfer?