Back Office
Flashseats
Venues
Festivals
Slack
100

What is your login for Back Office

What is your first initial and last name with password you set up

100

How do you search using a customers email address?

What is logging in On Behalf Of?

100

Using Wiki what context would use for Tmobile Arena?

What is MGMRI2018?

100

What is the method of delivery for most festivals?

What are RFID wristbands?

100

How do you ping everyone in a channel that is active?

What is @here?

200

How can you search for a customer in Back Office

What is First and Last name or email address

200

What does it mean if you see your customers tickets under the transfer tab?

What is Someone has transferred tickets to them usually like a third party purchase or friend to friend?


200

Using Wiki what context is Ryman Auditorium?

What is Opry Entertainment Group?

200

What mail delivery system is used for most festivals?

What is USPSMI?

200

How do you ping everyone active or not in a channel?

What is @channel?

300

How can you search for an order in Back Office?

What is order number or use first 6 and last 4 of card used for payment.

300

What can you search in Box Office Tools?

What is venue, first and last name or email and first 6 and last four of the card used for payment?

300

Where would we find the Venues refund Policy?

What is Wiki?

300

What is the most expensive camping options for Country Thunder AZ?

What is glamping?

300

What template do you send in cc_ask_helpdesk?

What is no template for that channel?


400

How do you find out MOD fees for an event?

What is Go to event information, click on More Information and select detail tab?

400

What happens if your customer requests an EFT of their account balance before their event plays off?

What is Transfer gets cancelled?


400

What is El Reys exchange policy after same day?

What is NO- all sales are final?

400

What 2 Festivals take place at the exact same site in April?

What is Coachella and Stagecoach?

400

What channel do you use to submit refund requests?

What is ccfinancial?

500

How do you find the outlet that tickets were purchased in?

What is Payment tab payment history and scroll on left hand side of page?

500

What tab do you use to look for Phantom Charges?

What is the Bids tab?


500

Are Red Rocks are tickets in rows 2-4 transferrable?

What is tickets purchase for those rows are non-transferrable?

500

Can Linda pick up wristbands under Mothers name at will call?

What is No Alternative box office pick ups allowed. No exceptions. 

500

What is the best way to reply to a message?

What is in the thread?