History of Hotels
Revenue Management
Revenue
Sales
General Hotel Questions
100

Which famous hotel was the first hotel in the world to offer room service?

Waldorf Astoria

100

What is a fenced rate

Rate that requires a condition or membership such as Loyalty program, AAA, AARP, government rate, advance purchase, employee rate

100

How many reservations can I make without a credit card

none

100

Name 3 ways you can get a sales lead to Ashley and Paula?

Email, Camera picture, phone call, text

100

What song mentions a hotel brand from Jimmy Buffet?

Cheeseburger in Paradise

200

Which Las Vegas hotel was the world's largest when it opened in November 1993 and is represented by its Leo the Lion logo?

The MGM Grand

200

This term closes out employee rates, non NLRA rooms, and most discounts

Black out date

200

What is RPOR

Revenue per occupied room

200

How many rooms require a contract

10

300

The Burj al-Arab hotel in Dubai is structured to represent the shape of what practical object?

A boat's sail

300

What is yielding

Allows you to not sacrifice volume for rate, or rate for volume

300

Which is the better piece of business.  85 rooms @ $105 or 95 rooms @ $95

95 rooms @ $95

300

Who handles wedding blocks

The hotel

300

The hotel General Manager does not want this at their hotel?

Drama

400

Of which hotel did Elvis famously sing?

Heartbreak Hotel

400

When should bank deposit be made?

At minimum twice a week, or any deposit greater than $500
400

What does SMERF stand for?

Social, military, education, religious & fraternal

500

What was the first hotel?

The manger with Mary & Joseph

500

How often should you check the deposit ledger?

Daily

500

Why do we establish LNR accounts?

allows us to track production, booking patterns, re-negotiate up or down