B-Emer Jeopardy

Misc Call Types

100

Can you find me the closest Publix?

Nav

200

I am having issues with my Bluetooth connection. Can you help me?

CCT

300

Why is my check engine light on?

Member Services

400

I was in an accident my car didn't call OnStar. I NEED THIS FIXED!

OSTA

AACN

100

This banner indicates an automatic crash notification

Red AACN banner

200

"OnStar Emergency. This is LIS, Do you need police, fire or EMS?"

Collision Greeting

300

This system lets you know how many occupants were in the vehicle at the time of the collision.

Injury Severity Prediction (ISP)

400

Who has to be contacted on every AACN call?

Advisor 2

Good Sam

100

You say this at the end of every Good Sam call

Thank you for being a Good Sam!

200

This is important information needs to be gathered during an erratic driver relay call

CYMBALS

300

What is the ONLY Good Sam call that is conferenced with PSAP directly

Erratic Driver Still in Sight

400

This location should be used when a Good Sam call comes in.

Location of the Incident 

Pull Over Protocols

100

Caller reports they are experiencing pain in the upper back, neck and arm 

Protocol 19

200

Caller is reporting the passenger is suffering from a sudden onset headache and has slurred speech

Protocol 28

300

Caller is reporting their child fell off a ladder and noticing they are twitching in the legs, arms and face.

Protocol 12

400

Caller is reporting Serious Bleeding

Any Protocol

SVA

100

I received a text that my vehicle was being stolen.

Theft Alert Notification (TAN)

200

Law enforcement has to be behind the stolen vehicle to initiate the ______________.

Stolen Vehicle Slow Down

300

You would check this tab in GAA to confirm if a vehicle has been in an accident before transferring to SVA.

History Tab

400

A missing person has to be filed in this before SVA will release the location of the vehicle.

NCIC