Retention?
When is the labor budget spreadsheet due to be updated? When is the COGS budget updated?
Monday by the end of the day; Every time you place a Sysco order****
What does Section 2 of the Operations Manual cover?
Advertising
S in Steamed
Simplicity through systems
What is the difference between upselling and suggestive selling?
Upselling is improving the item they are already purchasing, suggestive selling is suggesting an item they weren't already going to buy
"OKAY THEY NEED TO KEEP IT SIMPLE"
Kylee lolol
How can you control labor off the line? Give 3 of the 5 examples
Increase ABC, Merch Sales, Excellent customer service, Meaningful community engagement, Business drops
A in Steamed
Always have faith, confidence, and courage
D in Steamed
Desire, dedication, dependability
How many people should you hire at a time and why (2 reasons)?
2-4, always hire in pairs because the training material is designed for pairs and it costs the same amount of money for your perc to hire and train 1 person as it does 2.
"Do not dare to graze my toes again"
Jamie
What ISN'T the Cashier's Cadence? (What most baristas have been thinking it is)
Greeting customers within 3 steps of the door, being friendly and creating conversation
First E of Steamed
Energy, excitement, enthusiasm
Second E in Steamed
Engaging the community
When do you 1) schedule the NBT checklist meeting and 2) when does the NBT checklist meeting take place?
Schedule it their first official week/start date (after their four training shifts are done), meeting takes place 30 days after their first official start date
me: you're being a hater
?: Wouldn't YOU be a hater???
Lexi lol
What does it mean to be proactive in handling store needs? Give an example
Handling an issue right away
T in Steamed
Top line driven
What does Section 4 of the Operations Manual cover?
Human Resources
When does the PERC give the new hire their practical shift date and time?
At the orientation
"I'd love to run through a wall right now"
Emily
What IS the Cashier's Cadence?
Beverage upsell + food add-on
M in Steamed
Maintain long-term sustainability through profitability
What does Section 3 of the Operations Manual cover?
Office Operations
When does the weekly maintenance schedule come out?
At the same time the new schedule comes out (send BOTH in your group chat)
WHO IS MOMO
MOMO is a CAT