Mini Camp 2/13/26

CSAT

100

The minimum acceptable CSAT is...

4.55

200

CSAT stands for...

Customer Satisfaction

300

Things that can effect CSAT are...

Tone, Verbiage, Confidence, Attitude 

400

The accuracy of the AI CSAT grading system is about...

87% 

500

The five categories that Dialpad grades from are...

Agent Communication, Empathy & Professionalism, Agent Knowledge, Speed & Efficiency, and Completeness & Resolution 

Phishing Emails

100

The urgent language like "Act now or your account will be closed!" is a common phishing tactic known as...

Pressure or Urgency Tactic

200

 If the display name says your bank, but the ending address looks a bit funky, this is most likely...

A spoofed email address

300

The thing security experts recommended that you hover your mouse over before clicking to verify where it really goes is...

Hyperlink (URL)

400

Phishing attacks that pretend to be from your boss or a specific trusted person are called...

Spear phishing

500

An email claiming you’ve won a prize you never entered to win is an example of a...

Fake prize or lottery scam

Misc.

100

Danika's trigger word is...

Unfortunately 

200

The person who was born with a fused L3 and L4 vertebrae that form a triangle in spine is...

Noah

300

The person who can dislocate there left floating rib and relocate it is...

North

400

The person who has been legally dead for 2 minutes is...

Danika

500

Brandon's middle name is...

Xavier