Disclosures
What disclosure needs to be read during RGV Verify?
"Do I have your permission to send a code to the phone number on file?"
What is the age requirement for opening a youth certificate?
27 and younger
What level of verification is needed to set up or edit certificate maturity and dividend?
Tier 2
Which of these 3 share products has a $5 incentive?
Money Market
MyFree Checking
Primary Savings
MyFree Checking
What does AAA stand for?
Access, Advice, Assist
What is the disclosure for a system generated call back?
"Hello this is [your name] from Mountain America Credit Union giving you a callback on a recorded line for quality and training purposes, may I speak with [member's name]?"
Which disclosure must be provided when opening a new share?
Truth in Savings Disclosure.
Where in Symitar would you go to verify a closed account?
IQ Screen
How many referrals of a given category per account can be paid out in a 30 day period?
1
What are the MACU Ways?
Mutual Trust & Respect, MACUfy & Innovation , Bring Out the Best in Each Other , Ownership & Accountability , Speed & Focus , Honesty & Integrity
What document needs to be sent when adding a new share to the account?
Truth In Savings
What is the RG code to reprint a CD?
TERMDEP
For a written request. What does the member need to provide in an email for verification?
two separate images from the member. One selfie of the member's face, holding their valid photo ID in the frame. One photo with a written request and the same valid photo ID next to the paper. Member needs to include their name, date, account number or social security number, signature and a brief explanation of request. Signature must match.
What is the pay out for a rescued loan?
$0.50 per $1,000
What does it mean to Match Talk?
References previous statements by paraphrasing what the member has said. Matches benefits to the uncovered need.
What is the Disclosure to send an email to a third party?
"Thank you for your request. I want to make sure we have your authorization for your request on a recorded phone line. You (members name) would like us to send (member info ex. Statements, check copies, etc.) to (company name) by (fax #/email address). Do you authorize me to proceed with the request?" (Yes/No)
True or false. If at least 90% of the funds from the certificate will be invested in an LPL product with a MACU wealth advisor the penalty can be waived?
False. 95% must be invested for the penalty to be waived.
What are the two exceptions to where you may ask 3 RHQ questions?
1. RHQ does not load in CRM or gives an error that is not RHQ already being run that day.
2. The account is brand new and not available in CRM yet.
What can be submitted for missing incentives or incorrect incentives?
Sales Service Incident
What is the Value Proposition ?
Positions oneself as a financial guide by explaining the benefit you provide and how you deliver it uniquely. Effectively uses Position, Permission, and Value statements.
What is the title of the KC Page containing the Autopay Disclosure Script
"Add Autopay to a Member's Account Over the Phone - Service Center"
Which documents must be on file in order for a member to open an IRA CD?
Membership Application
IRA Application
What must a third party provide if they ask to verify information regarding a loan on the account?
Borrower authorization or call back with member.
Is incentive paid on employee loans?
There is no product or loan credit given for any sales activity for any individual associated with an account marked “EMPLOYEE ACCOUNT”