Agent OS
A portal tool that has various tabs to assist with account handling for all customers
What is Agent OS
Is a cloud platform used to make, receive, and process calls and voicemails.
What is Five9
A field that allows me to pull up accounts using various methods?
What is the search bar?
SM360 sessions will be timed out after ____ of inactivity.
What is 30 minutes
Charter Communications was founded in the year of _____
This tab is to provide quick links to commonly used tools by area of business (e.g., Residential, Business, Stores, Enterprise, etc.)
What is the tools tab?
When you speak with another representative before transferring the call.
What is a warm transfer?
NBOP is abbreviated for.
What is Network Back Office Portal
The primary shipping company that is used by Spectrum Mobile.
What is Fedex
In the year of 2025 ___________ is Charters current CEO.
Who is Chris Winfrey?
I must first go here, in order to add a customer to the Do Not Call List
What is contact preferences?
Sales Activation representatives will contact customers who have purchased Spectrum Mobile services but have not activated their service within
What is 15 days?
Used to validate devices, SIMs, and port-in eligibility
What is NBOP?
When a customer's Core service tenure is less than or equal to ____, a Social Security Number (SSN) or Individual Tax Identification Number (ITIN) is not required for BYOD orders (up to two).
What is 3 months (0-90 days)?
RFOG is the abbreviation for.
What is Radio Frequency Over Glass?
You can ask me questions or enter a message.
What is AI Assistant?
Allows you to edit customers' personal information and to search for previous leads
What is the contacts tab?
In order for me to claim an activation I must get the device to _____ in the LTE Status field.
What is CN / Connected?
For new and existing lines of service ________ is required before entering the order.
What is authentication?
This error happens when there is already a pending port to transfer a MDN to the same or different Spectrum Mobile line of service.
What is Error 6N?
The Colorful Alerts are made of up 3 colors that indicate severity.
What is Red, Orange and Purple?
When installing Five9 we must listen for ____ audio tones and wait for a Connection Successful message to appear in the Station Check pop-up window. If successful, you will redirected to the Five9 Dashboard.
What is 3 audio tones?
This article outlines how to identify and resolve activation issues by error codes.
What is HOW6638 MCS: Resolving Issues to Complete Activation?
These Channels (groups) use SM360 to enter mobile orders. Give me at least 3.
V-HOTLINE - Lost/Stolen/Non-Pay belongs to error code.
What is VHN04