Coaching
The tendency to pay attention to things that confirm what one already knows or believes to be true.
What is confirmation bias?
A shared belief that no one will be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes.
What is Psychological Safety?
Anchoring Bias, Fatigue, Physical Distance, Lack of Information Sharing, Distractions, Nonverbal Communication.
What are potential barriers to effective communication?
Madison is one of only two major US cities located on an isthmus. Name the other city.
What is Seattle, Washington?
A form of mutual support, team members protect each other from work overload situations by fostering a climate where it is expected that help be actively sought and offered.
What is Task Assistance?
This event occurred in 2002.
When did Access become a Federally Qualified Health Center?
Helps the individual by comparing behavior to standards or to the individual's own past performance.
What is Evaluative Feedback?
This city is considered the Groundhog Capital of Wisconsin.
What is Sun Prairie, Wisconsin?
Sender initiates message; receiver accepts message, provides feedback confirmation; sender verifies message was received.
What is Closed Loop Communication?
The state of knowing the conditions that affect one's work, such as the status of an event, status of the team's patient, or operational issues affecting the team (AKA "knowing what is going on around you").
What is Situational Awareness?
This type of support is considerate, task specific, focuses attention on performance and away from the individual, and can be provided by all team members.
What is Constructive Feedback?
Paper chain, Lego towers, and toothpicks and marshmallows are all examples of this.
What are TeamSTEPPS team building activities?
Timely, Respectful, Specific, Directed Towards Improvement, and Considerate are the critical components of this skill.
What are the components of effective feedback?
The three strategies that team leaders can use to promote teamwork.
What are Huddles, Check-Ins, and Debriefs?
The oldest state courthouse in Wisconsin is located here.
What is Dodgeville, Wisconsin?
Definition of STEP mnemonic.
What is the Status of the Clinic, Team Members, Environment, and Progress Towards Goal?
I am Concerned.
I am Uncomfortable.
This is a Safety Issue!
What is CUS?
This famous musician's plane crashed into Lake Monona prior to his performance at a State Street venue.
Who is Otis Redding?
Bucky Badger's full name.
Who is Buckingham U. Badger?
A framework for gathering needed information to assign roles/responsibilities and assess barriers.
What is the STEP mnemonic?
Eyerolling, crossed arms, not looking at speaker, lack of acknowledgement, and not being mind-readers can negatively impact this.
What is good communication?
Individual members of the team are accountable to scan their surroundings and can acquire, practice, and improve on this skill.
What is Situational Monitoring?
Compromise, Avoidance, Accommodation, Dominance.
What are ineffective approaches to conflict resolution?
The unofficial bird of Madison, Wisconsin.
What is The Crane?
Commitment, Courage, Cognizance of Bias, Curiosity, Cultural Intelligence, Collaboration.
What are the six signature traits of an inclusive leader?
Compelling Direction, Strong Structure, Supportive Context, Shared Mindset
What are key components to effective teams?
A transfer of information (along with authority and responsibility) during transitions in care across the continuum. It includes an opportunity to ask questions, clarify, and confirm.
What is a Handoff?
A tool to ensure one's work is contributing positively to the team's shared mental model.
What is the Focus Funnel?
This is the number of loaves of hot spicy cheese bread sold by Stella's Bakery at the Dane County Farmer's Market per year.
What is 64,000?
Clear and concise Who, What, Where, When, and Why is vital for this.
What is HR-approved documentation?
Provide direction, encourage others to speak up and take risks, share information, encourage teamwork and collaboration, encourage personal reflection, track activities and progress, and set short-term goals.
What are examples of how coaches can empower others to act?
Creating an environment with high psychological safety and high performance standards.
What is the Learning Zone?
Demonstrating an interest and understanding in responding to the challenges your employees face.
What is effective rounding?
This happens when all team members become part of a common vision, are on the same page, and is the ultimate goal of using the TeamSTEPPS tools.
What is a Shared Mental Model?
Describe the specific situation or behavior.
Express how the situation makes you feel.
Suggest other alternatives and seek agreement.
Consequences should be stated in terms of impact on established team goals.
What is the DESC script, a constructive approach for managing and resolving conflict?
Highly functioning, diverse teams that support our Mission of giving the best care to the most patients that need us in a sustainable way.
What is the goal of TeamSTEPPS?