Licensing & Requirements
This is required before a company can legally perform household moves in California.
What is a BHGS Household Mover license?
A citation may result in this status placed on a license until paid.
What is a citation hold?
Movers must provide this written document that outlines fees and services
What is an estimate?
BHGS employees who inspect businesses in the field are called this.
Who are Special Investigators (SIs)?
BHGS stands for this
What is the Bureau of Household Goods and Services?
Businesses must display this number on advertisements, websites, and moving trucks.
What is the BHGS license number?
This conference is offered to review and possibly modify a citation before a formal hearing.
What is a Citation Review Conference (CRC)?
Before beginning a move, customers must sign this contract.
What is a moving agreement or contract for services?
Investigators document their findings using this report.
What is an Inspection Report (IR)?
CAS is the system used to record enforcement case activity.
What is the Consumer Affairs System?
This document allows a business to operate while their application is still pending.
What is a provisional license or temporary operating authority?
If a business disagrees with a citation, they must request this within the required timeframe.
What is a hearing or CRC request?
This is the term for moving without a valid BHGS license.
What is unlicensed activity?
If violations are found, this enforcement action may be issued.
What is a citation?
CRC stands for this meeting used to review citations.
What is a Citation Review Conference?
Before operating, movers must have workers’ compensation insurance if they have these.
Who are employees?
Failure to pay a citation can result in a referral to this unit.
What is Collections?
Movers must provide this document at delivery showing final charges.
What is an invoice or final receipt?
Evidence, documents, and photos from an inspection are stored according to this schedule.
What is the Records Retention Schedule?
POD confirms that mail delivered for a citation was received.
What is Proof of Delivery?
A mover must update their business information within this timeframe after major business changes.
What is 30 days?
Citations may be modified, dismissed, or upheld after this step occurs.
What is the CRC decision or review process?
This is the regulated type of move that involves transporting household goods within California only.
What is an intrastate move?
Conducting a move without a license may lead to these two actions.
What are a citation and a licensing requirement?
QBIRT provides performance reporting and statistical data for enforcement.
What is the Quality Business Interactive Reporting Tool?