Network Overview
This refers to the generation of wireless network being used to connect (ex 4G, LTE, 5G
What is Technology?
Where we can see tickets that have been opened by BTS
What is the Ticket Dashboard?
IMEI
What is International Mobile Equipment Identity?
SOC code for the price plan on (945) 267-0131?
What is ZGOFW2TE?
These are short waves that cover a small area and are capable of super-fast data transmission, but can't penetrate buildings.
What is High Band?
The address where the customer stated they are using their service?
What is the PPU (Primary Place of Use)?
VoNR
What is Voice over New Radio?
$0 Data Soc with 100GB of data for plan ZBSCUTE
What is ZBSCDT100?
This is considered the sweet spot of the T-Mobile layer cake.
What is Mid-Band?
Tool used to verify International Carrier Partners.
What is the Roaming Partners Tool?
5G XR
What is Extended Range 5G?
Fix flow used when troubleshooting issue with making and receiving calls
What is Cannot Make and Receive Calls/Outgoing Calls?
The performance layer of 5G, bringing speeds as fast as Wi-Fi while on the go.
What is Ultra Capacity 5G?
What is b2b.static?
5G NSA
What is 5G Non-Standalone?
Fix flow used when troubleshooting delayed text messages on a Samsung S25?
What is Delayed, Duplicate or Error?
Voice over 5G
What is VoNR?
Tool we see in Tech Tools if a customer has a consumer grade gateway.
What is the Gateway Tool?
VEA
What is Virtual Engineering Assistant?
Data usage on IMEI 990017990871879
What is .71 GB?