HK Assignment Flow Chart
If there is no onsite staff, what is the next step?
Update the smartsheet, case is HST owned.
Step #1.
Look at Ledger.
What are the 2 types of recerts?
Full or self cert.
Who is the RSC for Senior Services at Ansell Gardens?
Danielle White
All of CHP's residents will qualify for a Solar Savings account. (True/False)
False: All of CHPs properties do not qualify if the service is not offer in the particular area.
If there is an onsite RSC, what is the next step?
Email Manager.
Step #2.
Check for other pending lease violations.
What documents are required to complete a self cert?
Only 2 documents are required.
1.Recertification application
2. Annual student form
Who is the Community Programs RSC for Dolly Ann?
Morgan Hilton
A resident is allowed to sign up for Solar Savings without the Dominion Energy account? (True/False)
False:Resident must have the Dominion account.
After the case is HST owned and assigned to the appropriate HST Coordinator, what is the next step?
The HK process begins.
Step #3.
Determine if the resident has a pending [UD] for non-payment of rent.
Housing choice vouchers are administered locally by whom?
Public Housing Agencies (PHAs). Housing choice vouchers are administered locally by public housing agencies (PHAs).
Who is the RSC for Primrose Place?
Anthony King.
Benefits and Entitlements
If the onsite RSC is available, what is the next step?
Update smartsheet, case is HST manage/Send RSC the intro email.
What are the options to check for any pending UD's?
A:Check Yardi [Data >> Attachments
B:Check RSR and Legal Smartsheet. [Use the search feature in the upper
The PHAs receive federal funds from whom?
U.S. Department of Housing and Urban Development (HUD) to administer the voucher program.
What focus area is responsible for the Welcome Program?
Community.
Who is responsible for updating the residents file after the resident has signed up for Solar Savings.
The HSC handling the case.
What is the last step of the HK process?
Follow/Work to resolve the case, change the outcome and close the case.
If the resident has any pending violations other than non-payment of rent, what RPA can you offer to them?
No RPA can be offered when a resident has a pending violation other than non-payment of rent.
If a resident completed a full cert to move in, they will also complete a self cert after the first year? (True/False)
False:A full recertification is required to be completed annually. Residents must provide several documents to remain in compliance. Required documents are the same as what they must provide at time of move it.
During the RS Onboarding, a new hire will start the initial phase, site visit, staff introductions, learning stage, understand history, and property/resident needs. What is this step of the onboarding called.
Taxi
How does the HSC properly identify if the resident has an active Dominion Energy account listed.
Pull the Dimension Status Report on Voyager.