IHARP Roles and Responsibilities
What is the role of Outreach Workers (OWs)?
- Conduct outreach throughout designated outreach locations
- Identify participants in need of substance use or overall health care referrals.
- Dispense harm reduction supplies and educational materials.
-Document and transmit referrals
- Train and educate participants on materials distributed and available resources
What documentation platform should OWs utilize during an contact-less referral?
Survey Monkey - IHARP Encounter Sheet
What are three examples of of a contact-less referral/encounter?
- Distribution of harm reduction supplies
- Referrals to mobile units or vending machines
- Referral to walk in centers such as food pantries
TRUE OR FALSE
OWs should ONLY use the UNITE US Platform for documentation during a contact-required referral
FALSE
OWs should document contact-required referrals on BOTH UNITE US Platform and IHARP Encounter Record Sheet on Survey Monkey
TRUE OR FALSE
OWs are required only required to follow up with contact-less referrals
FALSE
-OWs are required to only follow up with contact-required referrals
What is the role of the Patient Navigator?
- Conduct outreach throughout designated outreach locations
- Oversee the referral process, maintain communication with treatment providers, and ensure follow-up with participants
- Train and educate participants on materials distributed and available resources
-Dispense harm reduction supplies and educational materials
What is the purpose of the UNITE US Platform?
- Used for contact-required referrals to document all referrals and manage/keep track of interactions and updates on the participant’s case.
- It is also used as a search engine for finding appropriate providers/resources
Describe the procedure of for contact-less referral.
1. Identify the need for referral
1a. Consider participant language, insurance status, and preferred area of service
2. Utilize either UNITE US Platform or the Excel – IHARP Referral Sheet to find appropriate referral service
3. Brief participant on the referral details
4. Assess participant's need for 2 Fare MetroCard
5. Document encounter information in the IHARP Encounter Record Sheet.
6. Provide your business card and a handwritten document with referred organization information
List the procedure for a contact-required referral
1. Identify the need for referral
1a. Consider participant language, insurance status, and preferred area of service
2. Utilize either UNITE US Platform or the Excel – IHARP Referral Sheet to find appropriate referral service
3. Brief participant on the referral details
4. Assess participant's need for 2 Fare MetroCard
5. Obtain Participant's consent
6. Document the Referral form on the UNITE US Platform and IHARP Encounter Record Sheet
7. Provide your business card and a handwritten document with referred organization information
What should OWs and Patient Navigator do at the 3-week mark, if the referral remains unsuccessful?
-OWs and Patient Navigator should contact the participant to determine the reason for the unsuccessful referral
-Then OWs should follow up with the referred provider to inquire further
What is the role of the Program Manager?
Oversee the referral process, maintain communication with treatment providers, and ensure follow-up with participants.
Ensure that all referral activities adhere to HIPAA regulations and conduct regular training and audits.
Conduct/supervise outreaches
What information does the the Excel - IHARP Referral Sheet contain?
IHARP Referral Sheet contains IHARP referral partners contact information and established protocols for the following services?
Drug Checking, Syringe Service Programs (SSPs)
Overdose Prevention Centers
Opioid Use Disorder
Alcohol Use Disorder
Stimulant Use Disorder
Wound Care
Oral Health
Withdrawal Management
Viral Hep
HIV
Mental Health
TRUE OR FALSE
Outreach workers should get consent during a contact-less referral?
FALSE
-Consent is not needed during contact-less referrals
What should OWs do if a participant who is receiving a contact-required referral does not have a phone number or email to be reach at?
-OWs can request the contact information of the participant’s case manager (shelter personnel), or trusted contact
-OWs can ask participants for a PUBLIC location where they can easily be found (E.g., train station, bus stop, park, or library).
What should Program Manager and Patient Navigator focus on during bi-monthly follow up meetings with providers?
- Referral Overview
-Service Capacity Update
- Service Update
- Challenges and Feedback
-Upcoming Needs
Which IHARP roles are responsible for conducting bi-monthly follow up meetings with providers?
Patient Navigator and Program Manager
What documentation platform should OWs utilize during an contact-required referral?
-Survey Monkey - IHARP Encounter Sheet
-UNITE US Platform
What personal information from the participant is required to be requested during contact-less referral?
-Client only needs to provide their Name during contact-less referrals.
What should OWs do if a participant receiving a contact required referral declines to sign the consent form?
OWs should let participants know that they will be unable to submit the referral without the required consent form.
OWs should then find other support services that does not require a consent form
What documentation tool is used to monitor contact-required referrals progress/status?
-UNITE US Platform