WIP/WC
Current Events
Hello?
Build Capacity
Where you at?
100

WIP

What is Work in Progress?

100

$10,200

What is the amount of non-taxable unemployment benefits for households under $150,000?

100

ICQ

What is Inbound Call Quality?

100

Saturday, March 13th

What is the day new projections are loaded into Appointment Manager?

100

Venus

What is the second planet from the sun?
200

TPR

What is Tax Pro Review?

200

March 8th 2021

What is International Women's Day?

200

Calling on the status of my return, stimulus questions, and appointment requests...

What are the top call drivers we are receiving in the offices today?

200

April 3rd

What is the day we run out of capacity?

200

Ask your DGM

What is the number one TSC response?

300

84%

What are the number of Campaign Calls to be completed by March 14th?

300

$15

What is the proposed federal minimum wage?

300

First impression, identify client needs, personalized solutions, set the appointment

What are the four steps of ICQ?

300

Sunrise parties, midnight madness, Sunday Funday...

What are some fun ways we can help provide do not disturb time for our tax advisors to catch-up on returns?

300

April 4th

What is Easter Sunday?

400

85.6%

What is the WIP Conversion goal for the region for the week?

400

$1.9 Trillion

What is the American Rescue Plan Act/Budget of 2021?

400

Nexidia Analytics

What is the system we use to listen to recorded inbound calls?

400

WFA

What is work from anywhere?

400

August 10, 1932, Billund, Denmark


What is the date and location where Legos originated?

500

24 hours

What is message SLA? What is TPR start return SLA? What is a consultation callback for a drop-off?
500

Major & Champ

Who are President Joe Biden's first dogs?

500

April, 3 1973

When was the cell phone invented?

500

Most of this firm's 70,000 seasonal white collar employees work only four months a year...

What is H&R Block?

500

Iowa is the USA's leading producer of this "pop"ular crop?

What is corn?