Commitments
What is the name of Commitment 1
Commitment to need
What is the difference between Renewal by Andersen and Andersen?
Andersen windows are mainly for new home construction. Renewal by Andersen is the replacement division of Andersen windows.
What is a no demo?
Something prevented the consultant from Demoing a window with 60-90 minutes and all parties fully participating. We may have set an appointment for a product we didn't offer.
Why does it take so long?
30 minutes - intro and measure
30 minutes - show our window and pick options
30 minutes - answer questions and give price
What times can you schedule for on weekdays?
10a
2p
6:30p
Recite Agenda
May I make a suggestion
One of my design consultants needs to see your windows to make sure we can do what needs to be done and to find out exactly what you want – if we can do what you want- we’ll show you an actual window and we’ll show you exactly how its installed- well have plenty of pictures with us so- if you like what you see- we’ll take some measurement and give you a price- that way when you are ready to do something- you’ll know what can be done and you’ll know what it’ll cost- and we’ll guarantee that price for ONE full year- does that sound helpful?
Name 5 Pain Points
Rotting
Fogging
Condensation
Cant open
Maintenance product
Warping
Seal Failure
Draft
High energy bills
Broken Glass
Ugly
Corrosion
ETC
What is a one party?
When only 1 of 2 or more decision makers or property owners is present
I never win...
This could be the one...
You never know if you don't try...
You never will, if you don't enter...
3 values to our visit
Price in writing
Expert advice
See all options
See a window
See how a windows installed
We will answer all questions
Commitment 6 is called
Make a Great last impression
What territories do we cover?
Indianapolis
Northern Indiana
Western Ohio
Michigan (except for detroit)
Nashville
Knoxville
What is the name of the person that will be coming out to give the customer a price in writing.
Design Consultant
How far out should we schedule? What is the max days we can set an appointment?
72 hours
10 day max
How far away should we engage customers?
6-12 feet away
Name commitment 2
Obtain a need commitment
What questions do we ask during Design segment of Design and Dissatisfaction?
Age
Material
Operation
When is a demo paid out?
The week it results
I am the only one that makes decisions. My wife doesn't.
it is still best to have you both present.
Ask different questions,
relay information,
big purchase
If they say I have new windows...
Ask how old...
How many do you have left to replace...
What about your doors...
Recite Commitment 3
I'm setting up free in-home consultations, which means having one of our design consultants come out to take a look at your windows and doors. They'll show you an actual window, go over all your options, and explain how we'll do the installation. If you like what you see, they'll take measurements and give you an exact price, down to the penny, in writing, which is guaranteed for an entire year. That way, when you are ready to do something, you'll know what can be done and what it'll cost you. Does this sound helpful?
How do we create NEED?
Design and Dissatisfaction
What are our windows made of?
60% thermal plastic polymer
40% refined wood fibers
I don't want to give you my phone number. You will sell my information...
I work for Renewal by Andersen, we would never sell your information. We want your business, and to be your go to for all window and door replacement.
Why do you need 3 pain points?
It increases the urgency