Blue Admin
What button do you click to create an issue log?
Actions button.
How can you tell you have a negative CSAT
It'll be in your opens.
Name a dietary preference that Blue Apron can accommodate and one we can't.
We can-Vegetarian.
We can't-Gluten-free, Paleo, Carb-Free, etc.
Do free trials expire.
Customers may be notified that they expire, but they actually don't.
How would you log if a customer was supposed to get 2 ciabbatta dinner rolls and they only got one?
Missing>Partial Serving
Information that can be searched in the Solr/Search bar in Blue Admin.
Customer name, email, and phone number!
How do you reassign tickets to another queue when triaging?
Efficiency>Triage>Queue Catergory
True or False; We can resolve email typos over email.
False
When buying a gift, what options are available for sending the gift to the recipient.
Print from home or send gift email.
If the customer is supposed to get 2 1/2 oz of pickled beets and they only get 2, how would you log this in Blue Admin?
Mismeasured>Under Spec
How would you get to the Order Details page?
Click on the date of the order in the orders section.
Process for handling a duplicate ticket?
Apply Efficiency::Duplicate Ticket macro to the newest ticket with the older ticket number, and then respond to the older ticket.
What plans do we offer and how many recipes can you get on each?
2P 2-3 recipes
Family 2-4 recipes
WW same as 2P
Are recipients of meals gifts required to enroll in our weekly subscription?
No, unless the cost of their first order is more than the value of their gift.
How would you log customer preference in Blue Admin?
T2
How do you add a picture to an issue log?
Download from Zendesk, create the issue, save the issue, upload the picture, then refresh the page.
If a customer emails from an email address other than the one that's associated with their account, but we locate their account, what should we do in Zendesk?
Merge accounts.
How do you change a customer's dietary preferences in Blue Admin?
Click Edit Subscription Information, check items they want, uncheck items they don't want, then save.
When would you use the invites search tab in Blue Admin?
When searching for free trial invites with name or email
How would you log in Blue Admin if a customer writes in about a bone in their chicken?
T2
What you do when an issue is reported too late to be able to to create an issue log.
Credit customer and write Admin comment!
Customer says, "I want to cancel!" (customer reactivated their account 3 days ago), What customer type are they?
Reactivation customer.
What is Blue Apron
A weekly mealkit delivery service that brings pre-portioned ingredients to your front door so that you can cook amazing meals in your own home.
What are 4 types of credits a customer can have on their account?
Free Trial, E-gift, Marketing Promotion, CX credit, and Vouchers.
Why is logging ingredient issues important?
Logging issues is the first and best data we have on customer feedback.