CRM Companies
What CRM software company is most known for its offer software suites?
What is salesforce?
This is the most present stage of CRM, which began in 2010 and uses _____ to automate tasks, enhance personalization, and provide predictive insights.
What is AI?
This CRM benefit involves understanding customer needs and preferences, leading to better service and stronger loyalty.
What is improved customer satisfaction?
What is ACT!?
What is one real-life example mentioned in our presentation?
What is amazon?
Which CRM software company is linked to a common pdf editor?
What is Adobe?
What is 8?
By fostering stronger relationships and anticipating customer needs, this CRM benefit helps keep customers coming back.
What is customer retention?
What year was the first CRM software developed?
What is 1987?
What example was provided under the Operational CRM system for the types of CRM this company uses?
What is amazon?
Which CRM software is used by Amazon?
What is Microsoft Dynamics?
What is the first stage of CRM in 1950 related to the ACT!
This CRM feature uses artificial intelligence to automate tasks such as data entry, lead scoring, and customer interactions, improving efficiency and personalization.
What is AI automation?
What is one thing CRM can expect in the future that was mentioned in our presentation?
What is AI
What is voice-driven CRM
What is deeper IoT integration
What example was provided under the analytical CRM system for the types of CRM this company uses?
What is Netflix?
Which CRM company is known for its extensive accounting software's?
What is Oracle?
Which year did salesforce gain momentum in the use of early automation in its CRM systems?
What is 1993?
This CRM feature enables businesses to interact with customers across multiple platforms, such as email, social media, and phone, providing a seamless experience.
What is Omnichannel communication?
What is one of the three types of CRM mentioned during the presentation?
What is Operational
What is Analytical
What is Collaborative?
What example was provided under the Collaborative CRM system for the types of CRM this company uses?
What is Uber?
What is Airbnb?
What does SAP stand for?
What is systems
What is application
What is product
Which CRM stage happened in 2007? (Hint: think of Dotcom bubble)
What is Cloud base CRM?
This CRM feature allows users to access and manage customer data from anywhere, using mobile devices and cloud-based systems.
What is cloud mobile accessibility?
What is one challenge of CRM?
What is high costs?
What is a lack of training?
What is a lengthy implementation?
what was the community building organization that was mentioned in the Nike example?
What is the Nike Run Club?