Process & Policy
What identifier are we now using in Zendesk ticket fields instead of the SKU?
BL ID
What kind of QR codes are now live everywhere?
Registry QR codes
What sweepstakes started on April 31st and ends on May 29th, 2025?
California Dreamin' Sweepstakes
What payment method is currently disabled?
Shop Pay
What is the only U.S. state that grows coffee commercially?
Hawaii
What should you do after every customer interaction as per the new SOP?
Add an internal note
What new tool allows registrants to announce their new arrival from their phone (iOS only)?
Digital Birth Announcements
What should you use when giving feedback on Tariffs?
Temp macros and post in #temp-tariff-cs-feedback
What item had a safety concern but wasn’t formally recalled?
Bugaboo Giraffe Highchair
What’s the tiny plastic bit on the end of a shoelace called?
Aglet
What tool should you use to help customers cancel their order if the Shopify link doesn’t work?
Order Actions Tool
What new feature helps registrants email their shower hosts with their registry info and planning checklist?
Shower Host Emails
What is the incentive joke mentioned for giving feedback on the Big Baby Sale?
1 piece of chicken from McDonald's or Jollibee
What issue affects Shopify order confirmation emails?
Cancel link doesn't work
What’s the fastest land animal in the world?
Cheetah
What update was made to the Zendesk Profile Notes under the Strike System?
Only specific scenarios now require a profile note (CNDR, defective/damaged item, return exceptions, short ship)
What feature now shows how item prices have changed over time in BL Admin?
Price History Chart
When issuing an early registry discount, how old must the registry be at minimum?
30 days
What test is running that shows registry progress to 12.5% of gift givers?
Registry Completion Tracker A/B Test
Which planet in our solar system has the most moons?
Saturn
Which tagging system was updated to move from SKU to BL ID in defective item cases?
Affected BL IDs field in Zendesk
What tool helps Gift Givers update order info, messages, and purchase status all in one place?
Gift Giver Order History Page
What communication types are used in the new price alert notification rollout?
Email, SMS, and push notifications
What provider has replaced Firebase for app download links?
AppsFlyer
What’s the word for the day of the week that’s hardest to spell? (According to a Google search stat)
Wednesday