Benefit Question
Quality
Knowledge Navigation
Extra
100

What is the max FSA contribution, according to IRS guidelines for 2018?

What is $2,650

100

What is the overall BAC quality score for the

month of June, mentioned in the July newsletter?

What is 91.09%

100

How many Knowledge articles are available?

What is 13 for use and 9 additional articles that require approval

100

Wiki Clean-Up – According to the July newsletter,

how many wiki’s do we have left for completion?

What is 982

200

Is a dependent moving over seas considered a QLE?

What is no.

200

According to the July quality reminders email, what is the most common missed success factor in June?

What is Security Verification

200

According to the navigation article,

where do you find if a plan’s deductible

is aggregate/embedded?

What is SPD or HSA Article

200

Wiki Clean-Up – What does the wiki clean up include? 

What is Wiki, HR Contacts, Expectations, Alerts, Vault

300

How many days does a cobra enrollee have to make a benefit selection?

What is 60 days
300

What is the new success factor?

What is Providing Medical Advice

300

This article is a reference tool for advocates, an index to list where information that follows the BAC standard is stored. What is the name of the article?

What is BAC General Knowledge – Advocate Resource Navigation

300

According to the July newsletter,

what should an advocate advised when

asked for medical advice while on the call?

What is “The Benefit Advocate Center only provides general plan information – not medical advice. If you need medical advice, you must consult a doctor or other qualified health provider with any questions regarding a medical condition.”