Email QA
Does this response warrant a empathy statement? "Please help me. This has been frustrating and nothing is working!!"
Yes
What is the first thing you should check in Bright Path if you are not getting a PPA Option in the pricing tab?
Sunhours
What do we love to do at Sunrun?
Run!!!!!!
What is the name of the snowman that comes to life when a magical top hat is put on his head?
Frosty the Snowman
This Person is the Oldest and Youngest person in their family, and is not a only child. Who is it?
A) Kara Goolman
B) Adam Gerdts
C) Morgan Flowers
D) Ana Green
Ana Green
Should we ever just close a case even if no action is needed?
No it should be Closed-Duplicate. This will result in a liability.
What tab can you use to turn off and on certain inverters?
The settings tab
Who is our CEO?
Mary Powell
Who played Buddy the Elf in the movie Elf
Will Ferrell
Who has twisted their knee all the way around?
A) Parker Walker
B) Morgan Flowers
C) Cheyenne Russell-Dunn
D) CJ Buss
Parker Walker
When replying to a email should we include the person or team that sent the email?
Yes. It is a liability if the person/team that sent the original email is not included in the reply.
What do we do when we see this error "We're Sorry, but all designs generated did not meet the max AC inverter nameplate rating for the market"
Toggle undesirable roof planes off in the site tab in Brightpath
What year was vivint acquired by Sunrun
2020
From the Charlie Brown Christmas movie: When catching snowflakes on his tongue, Linus thought the flakes needed something. What was it?
"Needs sugar!"
Who has been to the top of the Tokyo Tower in Japan?
A) Kara Goolman
B) Ana Green
C) CJ Buss
D) Adam Gerdts
CJ Buss
When/how often is the email signature required?
Only needed for the initial response.
What do you do if Bright Path only generates designs with two or more tesla batteries?
Go to settings tab and deselect any SE10,000 inverters and the largest Delta Inverter.
What is Sunrun listed as on the Nasdaq?
RUN
How tall was the tallest cut Christmas tree? (Correct answer if you guess within 20 feet)
221 feet
This person once shook President Barack Obama's hand
A) Heidi Heck
B) Ryan Converse
C) Mckenzie Curi
D) Adam Gerdts
Ryan Converse
What are one of the four ways you can recieve extra points for a email QA score?
1. Proactively making a personal connection with the rep.
2. Going above and beyond in a substantial way.
3. Rep recognizes the agent for a job well done.
4. General kudos/recognition.
In the site tab how can you view fire code setbacks and roof edge labels?
By clicking on the sunglasses
What dollar amount is the Sunrun stock at?
19 dollars
In 1983 what was the most popular toy? (Hint no one expected it to sell so well)
Cabbage Patch Kids
Who in leadership has 12 toes, and they have their black belt in Karate? (Only one of the facts is true haha)
A) Ryan Converse
B) Karly Smith
C) Kara Goolman
D) Adam Gerdts
Kara Goolman