Accts
Name the type of personal accounts we offer and their minimum balance required.
Checking, none
Interest checking, $500
Interest savings, none
What is the standard shipping time frame for a debit card?
7 to 10 business days
What is the overdraft fee for an organizational account?
$6
Customer at the teller line asks for an encore statement print out. What is the fee?
Free
Quote a 2 year CD at the current rate.
Is it Fixed or variable interest rate?
Today a 24 month certificate of deposit with a minimum deposit of $1000.00 compounding annual with today's interest rate of 0.80% and annual percentage yeild of 0.80%
Fixed rate until maturity, then variable rate until 10 days grace period ends.
What are the requirements for opening an individual checking account?
Id, Apo, be 18 years, dob, ssn.
Is there a fee for atm denials?
Yes $1 each
What is required to open an org account, and what is the minimum balance and/or fee?
Valid LOA, org memo, EIN.
Minimum balance is $300 or $6 fee
What is the fee for incoming wire transfers?
None
What services do we offer unauthorized customers?
None
Is there a maximum for amount for a secured certificate of deposit? If so, how much?
Yes $75,000
What is the fee for using a 3rd party debit card at our ATM?
$0
In order to receive an account without a monthly maintenance fee, what would you need to provide and from who?
Base commander (delegate) authorization letter recognizing account as a soldier and family readiness group.
What is the wire fee for non-account holders in each currency?
Dollar $20, gbp $25, euro $30
What currencies do we offer for cash exchanges? Be specific.
Dollar, euro, British pounds (bills only)
In what account will the interest not accrue on days the account balance falls below ____ amount?
Below $500
Interest bearing checking
What is the fee if any, for using our community bank debit card at a non- community bank atm?
$1.50
Who can order checks for an organization account?
Any of the signers/ custodian
What is the wire transfer recall fee?
The bank fee
Recite your Connection statement.
...
When is it acceptable to make an exception when a customer does not have their ID?
Never, always ask a supervisor
What is the max card limit we can increase a debit card POS and what is the time frame?
$4800 and Max of 2 business days.
However management has to monitor card during this time.
True or false, in some cases an organization can open a certificate of deposit?
False
In what cases would there be additional fees for a foreign wire transfer?
Maybe be generated by the receiving bank and passed on to the originator.
How far back can a customer view statements through their online banking?
18 months