Back to Basics

Customer Experience

100

This process gives estimated payments online

What is Start my purchase?

200

System that allows start to finish on average 45mins 

What is ACE? 

300

7 Days or 1000 miles

What is return policy?

400

KBB JD Power Black book MMR 

What is Book Values? 

500

12 month 12 thousand Miles. 

What is Enterprise Limited Powertrain Warranty?

EF&I

100

Bank Of America, Chase, Wells Fargo, Ally, Capital One ACU

What is Prime, Preferred Lenders?

200

$1200

What is SC Maximum Acquisition Fees?

300

Add up all monthly debt payments and divide them by your gross monthly income.

What is Debt to Income?

400

Take the new monthly payment and divide by the gross monthly income

What is Payment to Income?

500

Take the total amount financed (before backend) and divide that by KBB lending Value. Credit unions will still use NADA retail.

What is LTV?

Car Sales 101

100

No be-back bus

Buyers don’t always tell the truth

No one walks until the boss talks

What is the 3 rules of Car Sales?

200

Do you like Enterprise and how we do business? Does this vehicle meet your needs? Does this vehicle meet your budget?

What is the 3 closing questions?

300

Set the appointment

Sell the car 

What is the Half Rule?

400

How many kids do you have? How long have you lived in Augusta? Where are you from?                          What do you do for a living? How long? Do you like it?   What do you do when your not working? Do you like to travel?                                                             Why are they in the market for a vehicle

What is Form?

500

Identifies differences in how people approach situations and communicate with each other

What is Disc theory