Loss Prevention
What are the three C's?
Check in. Check on. Check out.
Name 3 skate brands we carry
Nike SB, Vans, Santa Cruz, Primitive, HUF, OBEY, etc
What does UPT stand for?
Units Per Transaction
What is an open ended question?
A question that can't be answered with yes or no
How many seniors did we have graduate on our team?
Three! Kayla, Kenyaje, and Olivia!!
What is a bag check? When/how is it done?
A bag check is done when you are leaving the store with bags. It is performed by the manager on duty while still on clock in the front of the store and on camera.
What color is a kids tag?
yellow
What does ADS stand for?
Average Dollar Sale
If conversion is low, what is the first behavior we should do?
Get customers into fitting rooms!
What is Malisha's favorite flower?
Sunflower
What is a recovery statement?
ex: You see a customer stuff a green shirt into their bag. You approach the customer and say "OMG, I love that green shirt! We have some in other colors. Let me show you!"
What are our top 4 categories for back to school?
Backpacks
Shoes
RSQ jeans
Graphic Tees
What is our bare minimum conversion goal?
20%
If ADS is low, what is behaviors should we do?
Recommend full price first. Build complete outfits.
What is Cilla's favorite band?
Paramore
What is our 2021 shrink percent?
-.64%
Name four men's RSQ denim fits that we carry.
-Slim
-Slim tapered
-Slim straight
-Relaxed tapered
-Skinny
-Super Skinny
-Straight
What is our bare minimum ADS goal?
$50
When starting a fitting room for a customer, where do their clothes go?
Hung outside of the fitting room door.
What was Kayla's favorite subject in high school?
Algebra
What is the LP hotline number?
1-888- Tillys1
What is our newest fit of RSQ women's jeans?
Flare
What is BPT?
Bottoms per transaction
Why is a loyalty program important?
To keep customers coming back to us instead of the competition.
What year did Ashley graduate high school?
2004