The Coffeehouse Experience
The customer wants their mocha in a For-Here Mug, these words are printed on the label to signify that the order is For Here.
What is For here?
When a customer wants to enjoy their iced Caramel Macchiato in the cafe, at the register you will ask them this question.
Would you like a for-here ware glass?
This is the purpose of the new Coffeehouse Code of Conduct.
* Multiple Choice Option
What is A. To create an inviting and respectful environment for customers and partners?
a. To create an inviting and respectful environment for customers and partners
b. To allow open access to store spaces
c. To limit interactions with customers
These are the times when Coffee & Espresso Quality Tastings are completed.
When is three times a day (morning, afternoon and at close)?
We use these 3 numbers to remind us of the proper way to craft the caramel drizzle on top of the Caramel Macchiato.
What are 7/7/2?
We always do this before we stock the condiment bar.
What is Wash your hands?
If a cafe customer orders a cold brew to go, you will ask this question at the register.
Do you want room for cream or sugar?
This is how the customer is defined according to the new Coffeehouse Code of Conduct.
* Multiple Choice Option
What is B. Someone making a purchase or accompanying a purchasing customer?
a. Anyone entering the store
b. Someone making a purchase or accompanying a purchasing customer
c. Anyone requesting restroom access
These are the Four Fundamentals of Brewing.
What are proportion, grind, water & freshness?
This is how we build the Brown Sugar Shaken Espresso in every size.
What are...
1. Label the cup
2. Pull the Shots (Blonde 2/3/4)
3. Pump the Brown Sugar Syrup into Shaker (Full pumps 1/2/3)
4. Add the ice to appropriate size line
5. Add cinnamon powder (2 shakes)
6. Pour shots over ice, top and shake 10 times
7. Pour the contents into the cup and top with oat milk
8. Deliver and then clean up
A cafe customer orders a Grande brewed coffee. This is where you will hand off the coffee to the customer.
Where is the Transaction plane?
This is where a cafe customer will put their dirty, used mug.
This is what you do if a situation about restroom use escalates.
*Multiple Choice Option
What is C. Engage your SSV or SM for additional support?
a. Stand your ground and refuse further discussion
b. Call security immediately without further engagement
c. Engage your SSV or SM for additional support
We use a different amount of syrup when preparing a Caramel Macchiato compared to the Latte.
What is one less pump of vanilla syrup?
These are the differences in how we build Caramel Ribbon Crunches and Mocha Cookie Crumbles.
What are...
Dark Caramel Pumps in Bottom of the cup 1/2/2
Cookie Crumbles in Bottom of the cup 2 shakes
This is the expectation for handing off food and beverages to cafe customers at the Hand-Off plane.
What is calling out the name and item, handing off directly to the customer and when possible thanking the customer and welcoming them back?
When a cafe customer wants room for cream in their Americano, they will receive their drink at this location.
Where is the Hand-off plane?
These are the people that can use the restroom.
*Multiple Choice Option
Who is A. Purchasing customers or those accompanying them?
a. Purchasing customers or those accompanying them
b. Anyone in the store
c. Anyone who asks
We pull espresso shots into this when preparing a Caramel Macchiato.
What is a shot glass?
These Frappuccinos get mocha drizzle.
What are the frappes with chips?
(Chips get Drips)
Java Chip, Mocha Cookie Crumble and Double Chocolatey Chip
How we know when its time to replace the contents of the condiment bar carafes and comply with food safety standards. We have 4 hours from start time.
What is TPHC (Time as Public Health Control)? and How much time does that allow us?
This is the new routine that will ensure we maintain a clean and inviting lobby.
What is the Check Lobby Routine? (also part of the Customer Support Cycle)
This remains the same in the new Coffeehouse Code of Conduct.
* Multiple Choice Option
What is B. Focus on respect and dignity for all?
a. Restroom access for all
b. Focus on respect and dignity for all
c. Open cafe and patio access
Where is through the center of perfectly steamed micro foam?
These 2 frappes get Classic syrup and this many pumps in each size.
What are the Strawberry Creme and the Matcha Creme?
Strawberry Full Pumps 1/2/2
Matcha Full Pumps 2/3/4