Pearl
What is the current SLA (service level agreement) for Pearl Action Items?
<= 5 actions items
How do you add a patient to the whiteboard?
Assign them a room on the touchworks schedule
From the Concentra homepage, without using the search bar, where would I go to find a blank Unusual Collection form?
Departments-Operations-Center Resources-Drug Screen and BAT
Information regarding Concentra's separation from Select Medical can be found here
Via the link on the home page OR
Company Info- Select Medical Separation
Which COD in the Michigan market has been with Concentra the longest?
Kim Crothers
Who can submit a case to create a new employer?
ACOD/COD/ADO/DO
What tool do you use to properly complete a supply order from the whiteboard?
Envi scanner
From myConcentra, without using the search bar, where can you find the Daily Envi Report?
Apps & Resources- Envi Daily Inventory Reports
This is the program that we use for specialist transcription services
M*Modal
The year Concentra was founded
1979
What are the 4 KPIs that can be viewed in Pearl Statistics & Trends?
Action Items
Time to Scan
Received & Dismissed
Suspense Cases
How do you add a timer to a patient on the digital whiteboard?
Hover over far right column of patient's row and select the + sign
This is the resource that should be used to determine required components when creating new service packages for an employer
Employer solution sets
Name 3 topics that should be reviewed during a CLT meeting
Revenue- GRV
TAT
VPD- missed appts
Efficiencies- staffing
PTPR-Days to PT eval
You find a nurse triage authorization in Occusource; how do you proceed with EPI text?
search patient. view auth. select complete auth. send message
This resource allows users to search for any active or disabled component and see details about it, including description, standard market pricing, state or customer-specific rules associated with OccuSource/EPI forms, how to perform the service, and report results
Pearl Service Catalog
For a fit test, this must be completed PRIOR to checking the patient out from occusource in order for correct forms to generate
Respirator Evaluation Note. This generates the WMO for results reporting.
From the Concentra homepage, without using the search bar, where would I find a blank Front Office Symptom Screening form?
myConcentra- Departments- Operations- Center Resources- Front office- Registration section
This timekeeping system is getting an update. What is the new name and when is the go live date?
UKG Pro WFM goes live Saturday, May 16th
How many NBA championships have the Detroit Pistons won and when was the most recent?
Three. 2004