DCF
What 2 ways can OITS help a DCF user in MainFrame?
Unlocks and Password Reset only.
Caller is experiencing an error completing a transaction in KanLicense. How would you handle this call?
Tell the caller to send an email to KDOR_DLHelpdesk@ks.gov
Or
KDOR - Driver's License Helpdesk
Where do you send any incident regarding Tableau and/or MoveIT?
KDHE - Infrastructure Solutions Support
You get an email from KHP regarding radios or towers. Who would you send this incident to?
KDOT - KSICS Radio Services
What are the different versions of WellSky?
KIPS - (DCF)
EHR (KNI and State Hospitals)
SUD (KNI and State Hospitals)
Where do you assign a LAN Password Reset?
2-5 Answers
DCF Region
DCF - Identity Solutions Support for contractors
Where would you send an incident that is requesting assistance with a MVRS printing decals?
KDOR - Business Solutions Support
Adobe is prompting to sign-in or obtain a license. Why would this happen to a user who has had adobe access without an issue before?
License is Expired
(Send to Desktop Support)
Aashtoware (AWP) is the payroll system for contractors. How should you handle a caller that tells you they got instructions from KDOT's IT to sign-in, and their instructions are not working. How do you assist this caller?
Empathy or understanding statement is a plus. This is call control.
Get the email address they have been using to correspond with KDOT's IT Support.
Send to KDHE Desktop Support
Where would you find a State Hospital user in ADAC?
KDADS or DCF (select both)
What are the 5 agencies OITS will assign a DCF Incident to?
Wichita = DCF - Wichita Desktop Support
West = DCF - West Desktop Support
East = DCF - East Desktop Support
Central (Default) = DCF - ITS Desktop Support
Kansas City = DCF - Kansas City Desktop Support
Caller requesting assistance with troubleshooting an Idemia computer. How would you handle this call?
Refer caller to Idemia at 1-877-647-3509
Caller clicked on a link that they received in an email, and it was a virus. How would you handle this call?
Inform them to report the email as phishing
Disconnect from the internet
Send the incident to KDHE - Security
KDOT user needs access to their learning center. Who do you assign the incident to.
KDOT - Business Solutions Support
Who does Siebel belong to?
KDOL
Who do you send Claris lockouts too?
DCF - Identity Solutions Support
Caller is getting an error completing a task in KanLicense. Who would you assign this incident to?
KDOR - Drivers License Help Desk
A request for email distribution list to be updated. The description DOES NOT say anything about sending the incident to OITS - Collaboration & Messaging. What is the correct assignment group for this request?
KDHE - User Account Management
Caller needs to get Oracle installed. Where would you assign this incident in ServiceNow?
KDOT - Database Administratrion
Who does Current belong to?
KDHE
What are 3 names used for their Mainframe?
Blue Zone
Facts
Kaesces
Sessions
Eatts
KCOVRS System issues. How would you handle this incident?
Call the County Support Help Desk.
Desk Phone says registering and the user is unable to connect to the internet while in the office. Where would you assign this incident in ServiceNow?
KDHE - Networking and & Telecommunications
Caller is having Printer Server issues. Where would you send this incident in ServiceNow?
KDOT - IT Systems
Break down the acronyms for KDC and KDOC.
KDC - Kansas Department of Commerce
and
KDOC - Kansas Department of Corrections