QUALIFYING ACCOUNT
How ROI is determined for one particular account through asking specific questions
What is qualifying the account.
Name the Big 3 Processes
What is Referral Process, Order Process, and Update Process?
DOUBLE JEPORADY
The fall prevention exercise program is based off of this.
Bonus: how long is this program designed to take
What is the Otago Exercise Program
What is 6 months
Home health is paid under this part of Medicare
What is Medicare Part B
These are given to patients at SOC to help identify what actions need to be taken based on their symptoms.
what are zone tools
A basic qualifying question for a COLD account
what is.....'do you have a preferred home health agency?', 'do you utilize home health/how?', 'what has your experience been with encompass home health?', 'have you experienced any frustrations or challenges with home health for your patients?'
My lead measures (AM or CTC)
what are CTC: 3 mtg, 10 updates, 5x5
what are AM: 3 mtg, 5 updates, 5x5
Double Jeopardy!
our disease programs utilize this internal tool to help determine the 'just right plan of care'
Bonus: Off of what data is this formula made from
What is Medalogix Care
What is 1.6 mil Encompass Home Health episodes.
These 3 disciplines/services cannot stand alone in HH
What are OT, MSW, and HHA
These physician specific, procedure specific, and facility specific documents are set by our referral sources to help guide care, improve collaboration, and reduce un necessary follow up communication.
what are protocols
where you find qualifying question documents for account discovery
what is sharepoint?
3 types of updates you can print of HCHB
This education workbook is for the family and caregivers, not typically the patient
What is the memory care program
A F2F must have occurred within this time frame
What is 90 days prior or 30 days after admission to HH
Our proprietary electronic tool that allows facilities and physicians to review and sign orders, POCs, and see visit notes
What is Encompass Connect?
who is the MA, RN, Referral coordinator, MD, PA, NP, ED, Admin, CNA, reception, Therapy department, Cafeteria lady/man, activities director, Janitor
Describe 2 different examples of referral processes in your accounts (must include specifics that could be replicated by your DM if you are on vacation)
This Program utilizes the Self Care Index to assess patient understanding of their disease process at the beginning and end of the education booklet.
What is the Heart Failure Program
What constitutes a complete referral
What are the Demographics, Order, H&P, Med List
2 Things we can offer for patients with higher acuity needs and are at risk for readmission
what are dual SOCs, what are high risk phone calls, what are same day admissions, call us first policy, 24/7 nurse on call
The third party database Encompass uses to prospect accounts based on Medicare claims data.
What is Trella Health ?
Name 3 things Physicians can access/do using Encompass Connect
What are sign orders, visit notes, review and sign POCs, verify F2F
The FAST Acronym Stands for
F: Facial Drooping
A: Arm Numbness
S: Slurred Speech
T: Time to call 911
this person provides assistance with medication finance, food security, family coping, and medical paperwork
Who is a Medical Social Worker
How many zone tools we have
What is 22