At the Table
When water bottles get replaced
What is at the level of Salt and Pepper?
The place that should be checked every 30 minutes
What is the bathrooms?
The #1 priority over everything except a specific guest request.
What is running hot food?
The types of milk the kitchen carries
What is whole and almond milk?
In order of importance, how would Jason rank these things?
Sidework
Guest Experience
Bathroom check
1. Guest experience
2. Bathroom Check (no shrapnel)
3. Sidework
Table 43 just stood up to leave, you're up by the bar polishing, the first move you make is
What is grab a tray?
This should be replaced every three hours
What is Sani-Buckets?
It's so busy, we need more roll ups, the food keeps coming in to the guys on the line, name an area that might typically be okay to do rolls in, but when we are busy it is not okay
What is the expo line?
It is a really slow day, not a ton of standard backwait activities to do, something you could do that is above and beyond
What is clean something?
What is organize something?
What is check if all the light bulbs are on?
What is dust the bathroom vents?
Hey, you're off the clock but you're at your place of work and you're using the restroom facilities, you finish up and notice the toilet paper, WWJD?
What is fold the TP?
Once you've made it to a table that has just left, first you..
What is push in the chairs?
"____ _____ in, ____ _____ out"
What is full hands?
You have two armfuls of dishes and are dropping them in the pit, in order for Keith not to hate you what must you do?
What is put like with like/keep the dish pit organized/scrape the plates?
what is check the expo board to see if you could remark?
What is crumb?
What is ask about dessert?
Some of our services are heavily flooded with children, something that Jason would look out for
What is sweeping the floors of shrapnel and debris?
Salt and pepper have a certain orientation
What is pepper to the west/pepper towards our chef line?
You see that Matt Salcito has just single handedly, completely, cleared table 11, yet the salt and pepper remains, what would be something above and beyond that you could do for that table
When a guest tells you they are unhappy with their food what do you do?
What are empathy and action? Empathy in your interaction with the guest and action by telling first MOD and then chef and the server.
When you see an empty wine glass on a table, your urge is to get all of the empty/ non-used items off the table, instead you should
What is ask if they have more wine on the way/ check with the server before clearing?
You shoes have scuffs and food all over them, what would Jason do?
What is polish them until they gleam?
When delivering food to a table, you should serve them with
What is open hand service/ from their right?
What is saying the name of the dish and any mods or temps?
As many things as you can think of that you should observe when doing a bathroom check
toilet paper, sink, paper towels, mirror, toilet, compost, floors, soap dispenser, the wall and floor under soap dispenser, toilet base, tissues...
Chef calls for hands as you are heading to the dish pit, you should say to chef
What is hands in the back?
It's brunch, you're probably hungover, it's busy as all hell. What are you forgetting?
What is asking the bartender about their bus tub?
Jason's commandments:
Thou shall readith
Thou shall learnith
Thou shall knowith
Thou shall sellith