1-5
1. What is the main job of a bellhop?
a. To cook food for hotel guests
b. To clean hotel rooms
c. To help guests with their luggage
d. To drive the hotel shuttle
c. To help guests with their luggage
6. When should a bellhop greet hotel guests?
a. Only at night
b. Only in the morning
c. When they are leaving
d. As soon as they see a guest coming or going
d. As soon as they see a guest coming or going
11. What time of day does a bellhop work?
a. Only at midnight
b. Any time guests need help
c. Only during lunch
d. Only on weekends
b. Any time guests need help
16. What should a bellhop do when not helping guests?
a. Take a nap
b. Stay ready to help
c. Go shopping
d. Play games
b. Stay ready to help
2. Where does a bellhop usually work?
a. At a restaurant
b. At a hotel
c. At a grocery store
d. At a school
b. At a hotel
7. If a guest has 55 bags, what should the bellhop do?
a. Carry only one bag
b. Ask the guest to carry them
c. Use a luggage cart to help
d. Leave the bags outside
c. Use a luggage cart to help
12. How should a bellhop speak to hotel guests?
a. Rudely
b. Quietly
c. Politely
d. Quickly
c. Politely
17. If a guest gives a tip, what should the bellhop say?
a. "I want more"
b. Nothing at all
c. "Thank you"
d. "That's not enough"
c. "Thank you"
3. What does a bellhop wear to work?
a. A uniform with the hotel logo
b. Regular clothes
c. A chef's hat
d. A doctor's coat
a. A uniform with the hotel logo
8. What should a bellhop say when greeting guests?
a. "Welcome to our hotel!"
b. "Go find your room."
c. "I'm too busy."
d. "Come back later."
a. "Welcome to our hotel!"
13. If a guest drops something, what should the bellhop do?
a. Pick it up for them
b. Walk away
c. Laugh
d. Ignore it
a. Pick it up for them
18. What does a bellhop need to know about the hotel?
a. Nothing important
b. Only room numbers
c. Where everything is located
d. Just the exit doors
c. Where everything is located
4. If a guest needs directions to their room, who can help?
a. The chef
b. The bellhop
c. The gardener
d. The lifeguard
b. The bellhop
9. When guests are ready to leave, what should a bellhop do?
a. Ignore them
b. Help them with their bags
c. Tell them to hurry
d. Go on break
b. Help them with their bags
14. What should a bellhop do if the elevator is broken?
a. Go home
b. Use the stairs if possible
c. Leave the bags
d. Tell guests to wait
b. Use the stairs if possible
19. How should a bellhop handle fragile luggage?
a. Carefully and gently
b. Quickly and roughly
c. Throw it on the cart
d. Drop it off anywhere
a. Carefully and gently
5. What tool does a bellhop use to carry heavy luggage?
a. A shopping cart
b. A wagon
c. A luggage cart
d. A wheelbarrow
c. A luggage cart
10. Where does a bellhop take guests' luggage?
a. To the parking lot
b. To the kitchen
c. To their room
d. To the pool
c. To their room
15. How many bags can a luggage cart usually hold?
a. Only one
b. Several bags at once
c. Half a bag
d. Zero bags
b. Several bags at once
20. What makes a good bellhop?
a. Being lazy
b. Being helpful and friendly
c. Being slow
d. Being loud
b. Being helpful and friendly