CATEGORY 1:
BAGGING BASICS
BAGGING BASICS
What item should always go at the bottom of the bag?
Heavy items.
What is the first thing you should do when a customer approaches?
Hafa Adai!!
Eggs should be placed where in the bag?
On top.
What should you do if a cashier’s line gets long?
Jump in and help.
(i.e. helping offload supplies on the belt)
What is my name?
Christian
Why should frozen foods be grouped together?
To help keep them cold.
If a customer needs help carrying groceries, what should you do?
Offer carry-out assistance.
Name one item that can crush chips or bread.
Canned goods or heavy items.
True or False: Baggers are part of the customer experience team. -- and why?
True.
You are one of the last people the customer sees before they leave Payless.
What is the name of our customer Reward system and what do customers need to input?
Maolek Rewards and their phone number
Why is proper bagging important?
To protect products and provide good customer service.
Why should employees avoid using their phones on the sales floor?
It looks unprofessional and distracts from helping customers.
Why should raw meat be bagged separately?
To prevent contamination.
What does taking initiative mean?
Helping without being asked.
Who is the President/CEO and the VP/General Manager?
Kathy Calvo and Mike Benito
What should go on top of canned goods?
Fragile items like bread or eggs.
Besides saying "Hafa Adai", what is another way to show the “Hafa Adai Spirit” while working?
Being welcoming, respectful, and helpful.
Name one item that can crush chips or bread.
Canned goods or heavy items.
What should you do if you make a mistake at work?
Admit it, correct it, and learn from it.
How many Payless Locations are there? Can you name them?
8
1) Yigo
2) Micro Mall
3) Dededo
4) Oka
5) Maite
6) Mangilao
7) Sinjana
8) Sumay
Name one item that should NOT be placed with Food items?
Cleaning chemicals.
A customer is elderly and struggling with groceries. What should you do?
Offer carry-out assistance or extra help.
What is cross-contamination? and why is important to know?
Harmful transfer between food/items and it could make our customer's sick.
Why is arriving to work on time important?
The team depends on everyone being ready for the shift.
What year did Payless Open?
1950