New RGM Dashboard
These are the three main categories on the RGM Dashboard
What are summary, business overview and operations performance
Only two Pm contracts that hit the contract line on the P&L for all LVE?
What is Ice machine & AC PM.
The application you Approve Your Paycheck Through
What is Paycom?
The two main audits completed by the CORE Specialist
What are OPs and Food Safety?
Decide what you will do or not do and then make the commitment. Top performers do not use this word.
What is Untry?
This is Mike’s official job title with LVE
What is Chief Operating Officer?
This is the checklist that should be used daily for the RGM Dashboard
What is the Daily Top 5?
The Website Only available to Luihn VantEdge?
What is LVE Connect.
The Four Step Training Process
What is Prepare, Show & Tell, Guided Practice, and Follow-up?
You can receive bonus points for these 3 things on CORE
What are Accurate Order, Perfect HosBelltality Section and Round-Up for Kids?
Creating a story wastes time, energy and resources. If you find yourself telling a “story,” re-focus on pushing toward results to move back into the Performance Zone
What is Focus on Results?
This is the amount of years Mike has been with the brand
What is 43?
The Speed of Service Tab has these 4 metrics
What are Driver Wait Time, ORT, Front Counter and Drive thru OTD?
The number of Sections on the Dashboard of EcoTrak?
What is 6.
According to the famous quote the customer experience will never exceed this
What is the team member (employee) experience?
The most commonly missed OPs deviation in 2025 and 2026 so far
What is "Food Meets Appearance Standards, is Full and Finished the right way"?
Important to have time to reflect (so we’re not always just “reacting.” Schedule the time and protect it.
What is Scheduling Thinking Time?
This is Mike’s favorite NFL Team
Who are the Philadelphia Eagles?
Training status is reviewed in this tab
What is the People Tab?
The 4T's of Accuracy
What is Tap, Track, Touch, & Tag
This is how often you should complete a store level Bench (People) Plan
What is once per quarter?
The Visit is designed to spotlight how teams are bringing Serving Más to life through the Expected Four. These visits are not scored and have no impact on Supreme results
What Is the Hospitality Visit?
Stop just doing things; start getting things done. One leads to practical results. The other doesn’t.
What is Action vs Activity?
The state that Mike was Born in
What is New Jersey?
These are the three date selection options
What are Business Date, Fiscal Week and fiscal period?
The name of the hotline you call when injured
What is Medcor?
The 70/20/10 Model of the IDP Process
What is 70% Experiences, 20% Exposure, 10% Educational?
These are the 4 scored categories on the OPs CORE
What are Serving up Mas, Kitchen 101, Right People/Right Team and The Brand Experience?
An excellent remedy for taking care of open loops that will guide you to action. Do a regular "mind dump" and close the loops.
What is Mental Detox?
The number of grandchildren Mike Has