Product Descriptions
Plu's
Who Makes What?
Policy and Procedure
True or False
100

Traditional shortbread crust, filled with a raspberry jam, along with an almond cream, then topped with powdered sugar and slivered almonds. What am I?

The Bakewell Tart

100

Laura's Cookie (Small)

6966

100

Killer Brownies

Killer Brownie Distributing

100

When should you clock in?

Only early if requested by a supervisor/manager, otherwise, when you are scheduled to do so. 

100

We get Ciabatta Wednesday-Sunday.

False! We get Ciabatta Thursday-Sunday.

200

Pecan shortbread cookie, topped with Servatti icing and seasonal sanding sugar. What am I?

Thumbprint Cookies

200

OG Killer Brownie

6573

200

Spritz

Servatii

200

When is it appropriate to use your cell phone?

Breaks/lunches, when approved by supervisor/manager.

200

We have several guaranteed nut-free items.

False! We may have nut-free items, but we can not guarantee that the item has not touched or come in contact with a nut-containing product.

300

Mild sourdough, baked longer to caramelize the crust. Design dusted on the top with flour. 

Signature Round

300

Sourdough

8085

300

Creme Brulee

Ghyslain

300

Why should there always be at least 1 person on the counter?

If there is no one on the counter that is ready to wait on a customer, then the customer will walk away and we lose a sale.

300

You should answer a call, even if it says "Parked Call" 

True! We don't want calls to be ignored because "someone else was taking it"

400

The only Killer Brownie that does not contain caramel.

German Chocolate Killer Brownie

400

Ciabatta

8332

400

Chocolate Chip Cookies

Wash. Square Bakery Production

400

Name three instances when you should change gloves.

Touching face/hair, handling money, before handling gluten-free items, etc.

400

When answering a call, you should say "Oakwood Bakery, how can I help you?"

False! You should always say your name. 

500

This pastry includes a mix of pastry and whipped cream, stuffed inside of a light pastry dough, topped with chocolate. 

Eclair

500

Half-Loaf Raisin Walnut

8316

500

Chocolate Mousse Cup

Pastry Shop

500

How should you call off/request off?

Call Jessica/call the store and ask for leader and phone numbers of associates that are off/call/text Preston

500

We have a bread that uses local grown grain.

True! Turkey Red Wheat.