Definitions
What you'd be doing if you intentionally manipulate the numbers you enter into DNA teller totals or add/remove money from your drawer in order to appear balanced when your drawer is actually off.
"Forced balancing"
True or false: In a given month, employees at TCR branches are expected to keep their total monthly cash variance below $25.
False! Traditional branches are expected to keep their monthly variance below $25. For TCR branches, it's $15.
Over what period are monthly cash variances assessed for corrective action?
A 12-month period.
"Recovery"
If you are over $100 on Monday, on all week, then under by $150 on Friday, how much is your total cash variance for the week?
$250. Being over then under (or vice versa) has no "cancelling out" effect.
What practice immediately results in disciplinary action up to or including termination?
Forced balancing.
Name at least two ways we might refer to an instance of an employee's drawer not balancing with the DNA Teller Totals at the end of the day.
"Cash variance", "Over/short", "Offage", "Out of balance", being "off"
Cash variances under $10 are not counted against an employee, with what exception?
If an employee has an ongoing pattern of cash variances, all variances (excluding recoveries) are counted against the employee.
What corrective action is taken in your first monthly of not meeting balancing standards in a 12-month period?
Coaching Session: Manager will review standards with the employee to determine the cause of the issue.
"Business day" excludes which days?
Saturdays, Sundays, and CU holidays.
How long do you have to looking for a cash variance of $30 after our last member leaves for the day?
45 minutes total.
After how many months in a 12-month period of not meeting balancing standards will you get your Final Written Warning?
5th month of a 12-month period.
To be considered an "employee" who these standards apply to, a team member has to run a drawer how many days per month?
Five
You're out of balance over $500... who ya gonna call?
Branch Manager, their Regional Manager, and the Security Manager.
How many total written warnings do you get before further disciplinary action (up to or including termination) is taken?
Three total written warnings.