Ops on the Spot
This is the timeframe in which a Community Manager must submit commissions for approval
1st-3rd
This is when bi-annual inspections must be completed each year.
4/30
10/31
This is the term used to describe rent that is lost when a unit sits vacant.
vacancy loss
These are the two dates each year when employee reviews are due.
12/31
6/30
These are the 13 scorecard metrics used to measure site performance.
Application to move in, economic occupancy, invoice, late recerts, make ready, NOI, operating expense, purchase order, renewals, rent collected, service requests, tenant refund, total revenue
This is the number of days within which all Statements of Deposit Accounting (SODA) must be completed after a resident moves out.
7
What two inspections are due on the 25th
Light & Landscape
This is an accounting term that refers to an expense that has been incurred but not yet paid, or revenue earned but not yet received.
Accrual
Within 24 hours of an interview, you should do what?
Send recruiting interview notes and either archive or request a second interview to be scheduled.
This is the number of days a tenant refund must be pending before the status turns Yellow.
7-9 days
This is whether aggressive breeds are accepted, even if the animal is a service animal
False
This is whether the Moisture and Leak Log is completed in HappyCo.
True
Track every incident regardless of size of mold or amount of water infiltration present. Include pictures and as much information as possible in when completing this inspection in HappyCo for units that have experienced Water Infiltration
This is the accounting adjustment used to move an expense or revenue from one account code to the correct account code
Reclass
This leadership practice ensures your team feels valued, motivated, and connected to company goals
regular recognition and feedback
This is the number of months displayed by the exposure widget to highlight the highest exposure.
3
This is the benchmark score that properties must meet or exceed to align with the industry’s online reputation standard.
620
These are the two inspections that must be completed in HappyCo when a unit is coming vacant and then once it becomes vacant
Pre move out
Move out Charge back
This is the lender-required account where funds are set aside to ensure cash is available for anticipated repairs or eventual replacements needed to maintain a building
Replacement Reserve
This is the very first step a manager should take when they recognize an employee may be heading toward a Performance Improvement Plan
Meet with associate and coach them on the areas they are falling short.
This is the condition under which a site will receive a score of 0 in the renewals category on the scorecard.
Number of expired leases past due is over 2
These are the two signatures required on an expense approval form when the amount is over $3,000.
Regional Maintenance Manager's signature AND RPM's signature are required.
These are the three critical components that make up NRP’s Power Hour.
1. Completion of the Do It Now Checklist
* To be completed first thing in the AM
2. Grand Opening Meeting (GO Meeting)
* After the Do It Now Checklist is completed
3. Follow up/completion of items discussed in 1 &
These are the three key characteristics that define a capital expenditure
adds value to the property
extends the useful life
capitalized on the balance sheet and depreciated over time
This is the process of developing employees by delegating tasks, offering guidance, and building confidence
coaching
In the Vacant Unit widget, these are the units that show up in grey.
Number of units that are ready or just became vacant today