PEDs and OBGYN
What does peds stand for and mean?
What is pediatrics, What is a patient under 18 years of age
What event type would I choose for a diabetic monitoring follow up?
What is Adult Office Visit
Deaf services messages should go...
What is directly to Zachary Handler
A facility calling on behalf of a patient is not considered a Dr to Dr call. True or False?
What is False
When should you recap the call?
What is EVERY CALL
Who schedules a new OB appointment
Who is Lisa Tyler
What event type would a physical be put under?
What is Adult Preventative Visit
Medication refills should be sent to...
Who is the Ma's and BE Pharm Coordinator
What should be done when you get a dr to dr call?
What is transfer to the clinic or send a message
What would be the "opening" appointment details for a new patient having a care connect appointment?
What is new patient
What is needed in EVERY pediatric chart?
What is adding a parent or guardian to the roles and relationships
Which box will be used for creating a NEW patient chart?
What is yellow look up
How long do we give our providers to respond to a message sent?
What is 3 business days
What is a referral for bh
What does the patient need to be advised to do when scheduled for a telehealth?
What is stay by their phone up to 30 minutes before and 30 minutes after the scheduled appointment
A child under 2 months old that needs an appointment should be...
What is Transferred to Lisa Tyler
If a patient asks to cancel an uber ride you...
What is ask a TL
What messages CAN be escalated?
What is test results and non medical issues
Who do BH medication refill messages go to?
What is directly to the bh provider
What is the recap for an in office appointment?
What is Please arrive 15 minutes early with your face mask, ID, insurance card, and any copays that may apply
What needs to be made sure before transferring a new ob patient to Lisa Tyler?
What is make sure they are insured
What should be in the drop off location for a flexible uber ride?
What is patient's address
What messages are always sent to nurses?
What is medical questions and medication questions
Can a doctor confirm a patient's appointment?
What is absolutely not
What is the full recap for sending a message?
What is "Your message has been sent. We do give our providers up to 3 business days to respond. It may not take that long but if it does take longer you can give us a call back to see what's going on"