general knowledge
For puppies, up to what age do we booster DAPP?
16 weeks of age
How many pets do we need to see before 2?
15 pets
What are the discounts for all plans ?
Early care= 5%
Early care plus =10%
Active care= 10%
Active care plus =15%
Special care= 20%
Who is allowed to make appointments?
How many d/o need to be scheduled by 2 total?
15
How many teeth do dogs have? Cats?
Dog: 42 teeth
Cat:30 teeth
What percentage should our HW prevention be for pets?
Greater than 50%
How many vaccines total come on the puppy plan ? Kitten?
Puppy= 11 (4 dapp, 2 lepto and Lyme and bord , 1 rabies
Kitten= 7 (2 FeLV, 1 rabies, 4 FVRCP)
How many injections does a pet need of librela before being scheduled w/ a CVT?
2
How many d/o’s can techs have?
5 d/o’s
What rare side effect can metronidazole cause? What would you tell the owner if patient is experiencing?
1. Neurological signs (head tilt, circling)
2. Discontinue use
What percentage should our OWP retention be at?
64%
Pets on wellness plan statistically live longer on wellness plans vs not. Give us 2 reasons as to why.
Routine BW, bi annual exams , dental cleanings
How many pets need to be seen after 4 pm per doctor ?
4 per doctor
Ear infection, Lethargic , fractious healthy comp come in for d/o’s. List in order of priority.
What 3 injections do we carry that are monoclonal antibodies ?
Solensia, librela , cytopoint
What percentage should our dental completion be at?
80%
What’s is the retroactive owp enrollment period? And what does that mean for the client ( explain it like u are to a client )
3 days
- whatever services that are on a plan that we do today would get reimbursed the difference of what it would be on that plan.
How many new pets need to be scheduled per day per doctor?
2
List the top 3 things that need to be done before a d/o goes home.
1. All diagnostics ran
2. Medical notes completely done (AAHA)
3. Meds placed on cage in bag
What blood test is used to diagnosis Cushing’s? Addison’s
1. Low dose dex test
2. ACTH stim
What para staff is allowed for 1 doctor? 2 doctors?
1 = 40 hours
2= 78 hours
Name 5 additional services you can add on a wellness plan
Additional dental, immobilization , otitis package, dental radiographs, wisdom panel, F,T,HW , radiographs w/ consults
How many days do you have to schedule a new patient?
2 days (today and tomorrow)
Open ended