Research Case
Cannot locate client
Cannot locate account number
Cannot locate reference
Settlement no longer active
What are return payments?
Bank Account Change Update
Bank Account Change Renew
What are the two types of Bank Account Changes?
To request research on why a collector is attempting to collect on a resolved debt.
If the settlement selected is on a resolved account, the only option available will be
Collections on Resolved Account.
What is Collections on Resolved Account?
Done if the client is changing banks or if there was a problem with an error with the account number.
What is Account Change Update?
To request research on why a collector has not cleared one or more payments.
What is Uncleared Payment?
If the account was suspended due to NSF activity
What is Bank Account Change Renew?
FDR or client error resulted in a settlement authorization.
What is reject NCA?
occurs when a client has a deposit that does not process
What is NSF?
Expedited Structured Payment/Lump Sum Payoff
What are the most frequent and Supervisor only cases?
The client has 3 NSFs in a row
Client's bank account is frozen
Client has revoked authorization
What is a suspended account?